Terms and conditions

GENERAL TERMS AND CONDITIONS OF USE

These General Terms and Conditions (“General Terms and Conditions“) shall apply to the purchase at www.dibtravel.com and other websites and applications on “Search Page” which belong to DIB Services AB, Slöjdgatan 9, 111 57 Stockholm, org.no.559036-8758, “DIB“. DIB Travel is a branch of company DIB Services AB.

DESCRIPTION OF SERVICES PROVIDED BY DIB

DIB is an IATA registered travel agency located in Sweden, who created an innovative, proprietary platform that allows companies of all sizes and individuals to ace time and money managing business travel on their own and with the help of a support team. DIB has concluded contracts with a certain number of hotels, airlines, trains and ground transportation to be able to provide bookings of hotels and transportations for Users as an intermediary. These General Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions also set out the terms on which the Travel Service Providers agree to provide the Services to you.

The Services made available by DIB and Third Party Providers via this Website can only be used by customers “User/Users” who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance.

Users undertake to fulfill the obligations contained within these General Terms and Conditions. The agreement between Users and the applicable Travel Service Provider comes into force as soon as DIB provides written confirmation of a booking to User with the Booking Confirmation.

DIB operates the Website which acts as an interface between you and the various Travel Service Providers offering the Services. When you make a booking for a Service using the Website, you will be entering into a contract with the relevant Travel Service Providers for that Service.

These General Terms and Conditions apply to the offering and providing of Services via this Website and shall incorporate any applicable Rules and Restrictions which are made available to the User before any booking is completed and which the User also accepts at the moment that a booking is actually placed. It is the User’s responsibility to familiarize himself/herself with these General Terms and Conditions and applicable Rules and Restrictions.

The Rules and Restrictions for rail transport services are made available prior to making a booking, and the train operating companies’ terms and conditions can be found on their websites as listed and SJ’s General Terms and Conditions of Travel can be found [here]. In the case of the booking of rail tickets, these General Terms and Conditions and the User’s booking are also subject to the specific terms of DIB’s rail booking service supplier, SJ, which can be found [here].

Specific accommodation, car or activity Third Party Provider Rules and Restrictions are provided prior to making a booking.

The General Terms and Conditions can be changed by DIB and the Rules and Restrictions can be changed by the Travel Service Provider at any time without prior notice, although such changes will not apply to bookings that have already been accepted by DIB on behalf of the applicable Travel Service Providers concerned.

It is therefore essential that the User reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force and for future reference when making a booking.

The User must be at least 18 years old, be legally authorized to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.

1. BOOKING THROUGH THE WEBSITE

1. General

The Lead User is the person who is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.

The Lead User agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances including where personal details do not correspond with those shown on the passports of those travelling under the booking.

The Lead User is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her username and password. The User guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her traveling companions is accurate.

DIB aims to provide very competitive prices. However, DIB can provide no guarantee that prices will not be reduced or determine the prices which, among other things, vary depending on the supply and demand.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing Users access to the Services offered by DIB and the Third Party Providers or to the other functionalities of the Website.

2. DIB Travel

By signing up with DIB Travel, companies have the option to provide information about travel policies assigned to employees in order to control their travel spend.

When the travel manager or a company employee searches for a trip, our system, based on algorithms, displays available results. When a company employee tries to book available hotel, plane ticket or train, which are out of travel policy, the system will send approval email to company administrator to approve expenses for that particular trip.

The system allows the company administrator or employee to pay for booked travel according to methods of payment available on company profile on platform and defined via contract between the Employer and DIB.

An order for train ticket or plane ticket will be processed and DIB will forward booking confirmation.

In case of cancellation, modification or no-show, if applicable, DIB will refund to the User the corresponding amount less any cost applied by service provider according to agreed cancelation rules and policies on the time of the User’s booking..

The Employer may provide DIB with its applicable travel policies (“Corporate Travel Policies“). We will assist your Employer to apply the terms and conditions of its Corporate Travel Policies when transacting business with you. If you have any questions regarding the rules and regulations of your Corporate Travel Policy, please contact your Employer directly for clarification.

Employer is responsible for ensuring that any travel purchases through DIB Travel are made in accordance with its travel procedures and guidelines (including in cases where the Corporate Travel Site offers travel policy control features) and for resolving any disputes with its employees and agents related thereto. DIB is not responsible for any travel purchases made hereunder in violation of Employer’s travel procedures or guidelines.

Employer will be responsible for any debit memo charges or penalty fees assessed by any third party related to Employer’s travel purchases or activities hereunder (e.g., back-to-back ticketing, etc), as well as any costs, damages, or amounts arising from or related to Employer’s negotiated air contracts, except to the extent that such charges or fees or costs, damages or amounts assessed against DIB for which it is responsible in accordance with the invoice procedures above.

Companies signed up with DIB Travel are allowed to post group travel request.

From the moment when the Lead User has placed the group travel request, DIB has 48 hours to provide an offer based on the criteria indicated by the Lead User.

Upon the User’s acceptance of an offer, terms and conditions, payment plan and cancellation policy specified for exact travel, DIB is providing booking confirmation.

In case of cancellation, modification or no-show, DIB will refund to the Employer the corresponding amount depending on previously agreed payment plan and cancellation policy.

3. Airline tickets

Airline tickets may be offered separately or as part of a Linked Travel Arrangement and, whether booked separately or as part of a Package Holiday, are subject to the applicable Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Third Party Providers as well as the provisions of this Article 1.3.

The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes. The Rules and Restrictions of the Third Party Providers of air transport services are made available prior to making a booking and the specific terms of the relevant Third Party Provider can be reviewed [here].

Any money paid to an authorized agent of DIB in respect of an DIB flight-inclusive Linked Travel Arrangement is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to DIB for so long as DIB does not fail financially. If DIB does fail financially, any money held at that time by the agent or subsequently accepted from the Customer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to DIB.

If DIB receives payment on behalf of the Third Party Provider from the User for a booking of standalone air transport services, DIB acts as agent of the Third Party Provider of the relevant air transport services. This means the User’s contract for the air transport services is between the User and the Third Party Provider of the relevant air transport services. The Rules and Restrictions of Third Party Providers of air transport services can be reviewed here.

Prices and fees for some low-cost flights originating outside of Sweden may be in another currency (e.g. EUR), which we will provide an estimate for in SEK. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-SEK transaction fee charged by your card issuer to process the transaction. DIB is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

3.1. EU Community list

In accordance with EU regulations, details of air carriers that are subject to an operating ban within the European Community are available at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm.

3.2. Air transport terms and conditions

The User is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the User acknowledges and agrees that:

  • DIB has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.
  • DIB has no control over any indications of the hours spent flying which are provided by the Third Party Provider of the relevant air transport services, which are given for guidance only and which are subject to alteration and confirmation.
  • It is the User’s responsibility to confirm his / her return flight in accordance with the requirements of the Third Party Provider of the relevant air transport service.
  • If the User books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The User must use flight coupons in sequence.
  • In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with the applicable Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation.
  • Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. DIB is not responsible for such charges and information on charges shown on the Website are for information only and may be amended by airlines at any time.
  • The User must comply with all applicable Rules and Restrictions on the carriage of pregnant women.
  • The User must comply with the applicable Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Users who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 14 will only be carried in accordance with the applicable Rules and Restrictions.

The Rules and Restrictions of Third Party Providers of air transport services are made available prior to making a booking and can be re-viewed [here].

For further guidance on preparing for a flight please refer to DIB’s online Customer Support resources support@dibtravel.com

3.3. Combined one-way tickets

DIB may offer Users the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.

Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a User to make changes to the other flight, the User will be responsible for any fees incurred for making changes to the unaffected flight.

3.4. Passport, Visa, Administrative and/or Health Regulations

International Travel: you are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. DIB has no special knowledge regarding foreign entry requirements or travel documents. We urge Users to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

You may find information about these issues here: https://www.regeringen.se/uds-reseinformation/.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Online medical advice for travellers can be found at the Department of Health’s website currently located at www.1177.se Otherwise, for medical advice regarding your journey, please contact your doctor.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board. For more information, see the International Civil Aviation Authority’s website.

For Swedish citizens a valid 5-year passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a User’s passport is valid for a minimum period after the User enters that country, typically 6 months. If a User’s passport is in its final year of validity, the User is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the User may not be able to travel and insurance may be invalid. If, after booking a holiday/Service but before travelling, any member of the User’s party changes their name, e.g. as a result of getting married, User must notify Customer Services by calling DIB call center +46108887062 or send an email to support@dibtravel.com

Swedish citizens are advised to consult the Swedish Police (Passport Service) for additional information on passport requirements (http://www.polisen.se/sv/Service/Pass-och-id-kort/). For information on visa requirements, Users are advised to contact the embassy of the country they propose to visit. Non-Swedish citizens are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to Sweden).

Please note: It can often take some time to obtain a visa so Users are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. DIB urges Users to review any travel prohibitions, warnings, announcements and advisories issued by The Ministry for Foreign Affairs (Sw Utrikesdepartementet) prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found from the following sources:

Website: http://www.regeringen.se/sb/d/9326

Telephone number: +46 (0)8-405 10 00

Email – utrikesdepartementet.registrator@regeringskansliet.se

BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, DIB DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK.

USA Visa Waiver Program and ESTA: All Users wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorization to travel using the Electronic System for Travel Authorization (ESTA). Please allow sufficient time (at least 72 hours before departure) when making an ESTA application. For further information please visit the US Department of Homeland Security’s website at https://esta.cbp.dhs.gov

A number of governments are introducing new requirements for air carriers to provide personal information about all travelers on their aircraft. The data will be collected either at the airport when a User checks in or in some circumstances when the User makes his/her booking. Accordingly, the User is advised to allow extra time to check in for his/her flight.

3.5. Special fares

The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fueling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and in Users’ Booking Confirmations.

Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger’s age.

Air miles and vouchers from loyalty programs may not be used when booking flights through the Website.

If the User has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.

3.6. Liability

The User is reminded that an airlines’ liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline’s own Rules and Restrictions, including their conditions of carriage.

3.7. Electronic ticket

All tickets sold on DIB platform are e-tickets, which is a paperless way to book flights. Once User have made a booking, it is stored electronically in the airline reservation system. DIB will send a booking confirmation email to the User and then a separate e-ticket will follow.

An electronic ticket is a ticket with no physical form. When using this type of ticket, the User must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The User must strictly observe the times for checking in.

3.8. Replacement passengers

Replacement passengers for flights may not be put forward, although where the User may have the right to transfer a Linked Travel Arrangement to another person, DIB will seek to do so, but note that, depending on the applicable Rules and Restrictions, this may amount to a flight cancellation and rebooking (with a 100% cancellation charge).

3.9. Operating airlines

Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer’s credit card or bank statement. Payment may also be charged by other Third Party Providers for the Services booked however the total amount charged will not exceed the total price of the Services.

3.10. Compensation for denied boarding and delays

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at an User’s stop-over or destination point, or causes an User to miss a connecting flight on which an User holds a reservation, the User may be entitled to certain remedies from the airline under Regulation (EC) 261/2004.

4. Hotel Accommodations

Accommodation may be offered separately or as part of a Linked Travel Arrangement (see Article 1.7). With the exception of accommodation for which “pay later/pay at property” applies (see Article 1.4.7 below), all accommodation is made available by DIB (whether booked separately or as part of a Package Holiday), under Articles 1.4, 1.7 and the applicable Rules and Restrictions relating to the accommodation which will be made available before booking. The applicable Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the applicable Third Party Provider.

DIB’s assignment is based on the information supplied by the Provider. DIB shall bear no responsibility for possible errors. The Provider shall be obliged to provide accurate, complete and truthful information. The platform made available by DIB should not be regarded as a recommendation or certificate of quality, service level, characteristics or ranking (based on stars) of a certain Provider (or its facilities, premises, products or services).

All possible requests for indemnification related to the provided hotel services shall be sent to the Provider. For the Expedia Group third party provider, more information can be found under the following link: http://developer.ean.com/terms/en/

4.1. Bidding

DIB provides no guarantee to the User that booking will be provided at the hotel. DIB shall use its best efforts to provide the hotel room in accordance with the requirements indicated by the User. Whether DIB shall succeed in that depends on the set of factors, including occupancy and suitability of the hotel and the User’s requirements while booking the hotel. The offer of hotels can vary from time to time.

The User is acquainted with the fact that the information about the hotel shall only be received when the Provider has accepted the Offer. Geographic location of the hotel can be in the entire geographic area indicated by the User on the Search Page. This means that, for example, if the User has indicated that the hotel should be located in Malmö, the hotel can be located in the entire municipality of Malmö.

Through the User’s account in the Application Search, the User concludes a legally binding Contract with the hotel, for which DIB acts as an intermediary. To be able to use the bidding services, the User is required to register a user account in the Search Page (“User Account”).

Through the Search Page, DIB provides the following bidding service, hereinafter “Bidding”.

DIB has concluded bidding contracts with a certain number of hotels in booking of hotel rooms for customers. DIB uses a certain algorithm for calculation of the proposed price. Through this algorithm, and based on the supply and demand, DIB can calculate the optimal balanced price. The purpose of the Bidding is to enable the User to book a hotel room at prices which are, as a rule, lower than the prices offered in the free market. Therefore the prices offered are very competitive.

In the form on Search Page, among other things, the User should enter the following: maximum price the user is willing to pay, geographic location of the hotel, hotel categorization (number of stars), as well as other criteria provided in the Search Page, which the User requests from the hotel he/she wants to book. Based on the criteria specified by the User on the Search Page, DIB will send an electronic enquiry to the hotels with which it has concluded contracts. Thus, the User has, through DIB, given a legally binding offer (“Offer”) which is then forwarded by DIB to the hotels with which it has concluded bidding contracts.

From the moment when the User has placed the Offer, DIB has 48 hours to find the hotel, based on the criteria indicated by the User while making the Offer, which will then accept the Offer and issue a booking confirmation (“Confirmation”). Once the hotel has accepted the Offer, it may not be revoked by the User. From the moment when the hotel has issued a booking Confirmation, it shall be deemed that a legally binding contract has been concluded between the User and the Provider (“Contract”). From the moment of submission of the Offer to the moment of conclusion of the Contract, DIB shall not contact the User, all until the contract has been concluded.

Upon the conclusion of the Contract, the User has agreed that the Provider or DIB can send an email message to the User. The user shall not be entitled to resell the information or bookings received through DIB.

Reservation modification is not possible. In case of reservation cancellation or no-show, a charge of 100% will be applied.

When the Provider accepts the Offer and concludes the Contract with the User, the amount which corresponds to the cost of stay at the hotel shall be paid from the User account.

Provider’s information that the User has checked out shall be accepted. However, if it has been proved that the Provider failed to provide the hotel room, no payment shall be made to the Provider. The User shall be obliged to prove that no hotel room has been provided to him/her. If the hotel room has been provided which, based on the User’s opinion, fails to meet the requirements specified by the User while completing the booking, the payment shall nevertheless be made to the Provider. In this case, DIB shall inform the User that he/she can state possible claims against the Provider with regard to the hotel service.

All until the hotel has issued the Booking Confirmation, the User shall be entitled to withdraw the offer and to request a refund of the full amount reserved in the User Account. The right to cancellation of offer and the right to refund shall expire at the moment when the hotel has accepted the Offer, which means that the Contract has been concluded.

Withdrawal of Offer shall be made on the Search Page. DIB shall not be responsible for any delays, interrupted connection, technical or Internet problems, regardless of their nature, even in cases when this is related to the computers and technical systems owned by DIB.

Only after the conclusion of the Contract on Hotel Accommodation shall the User be informed about the hotel with which the User has entered into a Contractual Relationship. By placing the Offer the User accepts that DIB or Provider can send an email to the User containing the information on the hotel subject to DIB mediation.

By conclusion of the Contract related to the hotel room the User shall be bound by the general terms and conditions of the hotel. The User shall be obliged to get acquainted with the General Terms and Conditions applied by the hotel from time to time.

If the contractual provisions of the Provider are contrary to the General Terms and Conditions referred to in this Contract, the General Terms and Conditions referred to in this Contract shall apply.

Subject to Article 1.4.7, any pre-paid “pay now” accommodation bookings will require that the Lead User’s credit card is charged for the full payment upon reservation. Other accommodation bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the property during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls.

If a User does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Lead User must confirm the reservation changes with DIB no later than the original date of check-in to prevent cancellation of the whole reservation. If the Lead User does not confirm the reservation changes with DIB the whole reservation may be cancelled and refunds will only be due to the Customer in line with the applicable Rules and Restrictions as notified in the booking process.

Any User who does not cancel or change their reservation before the cancellation policy period applicable to the property (which can vary by property and is set out in the booking process) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the reservation. Users should note that some properties do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the property reservation.

You may not book more than 8 rooms online for the same hotel for the same stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit may be forfeited. If you wish to book 9 or more rooms, you must select 9+ from the “Rooms” drop down on the accommodation search box and contact the group sales department by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.

4.2. Use of rooms

The User is reminded that, in general, rooms are only available from 15:00 and have to be vacated by 11:00, irrespective of the time of arrival or departure or the means of transport used.

Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.

4.3. Classification

The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in Sweden. This classification is provided only as an indication. Users should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

It is possible that, from time to time, for various reasons (for example a property is overbooked due to connectivity issues with the property or a property is closed due to a hurricane) a booking is cancelled or amended by the Third Party Provider of the accommodation or DIB. Should such events occur, DIB will make all reasonable efforts to notify the User of this as soon as possible and where possible will offer alternative accommodation in a property in at least the same star classification with similar services. If this offer is not taken by the User, DIB will ensure that all monies paid in respect of the booking are refunded. If appropriate, for example where a technical issue on the part of DIB has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the User, DIB will also pay reasonable compensation to the User. If your accommodation booking is a part of a Linked Travel Arrangement, you may also have other rights (see Article 1.7).

4.4. Activities

It is possible that, from time to time particular activities offered by the Third Party Providers that are shown in the description of the accommodation on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the Third Party Provider’s reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Third Party Providers.

4.5. Meals

If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the accommodation package. Accommodation which includes main meals generally commences with dinner on the day of arrival at the property and terminates with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.

The User is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the User will bear the cost of buying it himself / herself.

Parents are advised to bring special food for their baby with them, as this is not always available locally.

4.6. Taxes

The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally have to be paid locally. The User is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.

4.7. Pay now or pay later/pay at property

With certain properties, when booking via the Website the User may be presented with the payment option to “pay now” or to “pay later”/ pay at the property. If the User selects the “pay now” payment option, the Service is made available by DIB to the User and DIB will charge the amount to their credit card in Swedish crowns (“SEK”) immediately. If the User selects “pay later/pay at property “, details of how and when payment will be made will be shown during the reservation process (including whether any deposits are required and the payment schedule in relation to this) and the property will charge the User’s credit card in local currency. Where the “pay later/pay at property” option has been selected for a stand-alone accommodation booking, the Third Party Provider makes the Service available to the User directly. The User will enter into a contract with the Third Party Provider. For these transactions, DIB and its affiliates will act as an intermediary between you and the Third Party Provider (but not as a payment intermediary), transmitting the details of your reservation to the relevant Third Party Provider and sending you a confirmation email for and on behalf of the Third Party Provider.

Accommodation bookings will require bank card or credit card details to secure the reservation and cards may be validated or pre-authorized.

In addition to any other taxes and fees payable by the User as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the User chooses. Please note that some properties may require a deposit which may or may not be refundable (please see the applicable Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee. DIB vouchers may only be applied to “pay online now” bookings.

Some hotel suppliers may require traveler to present a credit card, debit card, or cash deposit upon check in to cover additional expenses incurred during a traveler’s stay. Such deposit is unrelated to any payment received by DIB for hotel booking. DIB is not liable for any costs incurred due to relocation.

4.8. Complaint and Claims addressed to Hotel

Complaints and claims related to possible omissions during the stay at the hotel should be sent to the hotel. DIB hereby refers to the Travel Service Provider’s contractual conditions applicable at the time.

Rail transport services

DIB acts solely as an agent for a booking of rail transport services. This means the User’s contract for the rail transport services is between the User and the Third Party Provider of the relevant rail transport service, and DIB is not responsible for any delays, cancellations or disruptions to your rail transport service. DIB is neither the payment intermediary for a booking of rail transport services.

Rail transport services are only offered separately and directly by the relevant Third Party Provider and not as part of a Linked Travel Arrangement and are subject to the Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Third Party Provider and the provisions set out here under this Article 1.5. The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes.

The Rules and Restrictions of Third Party Providers of rail transport services are made available prior to making a booking, and the train operating companies’ terms and conditions can be found on their websites as listed here and the National Rail Conditions of Travel can be found here. In the case of the booking of rail tickets, these General Terms and Conditions and the Customer’s booking are also subject to the specific terms of DIB’s rail booking service supplier, SJ’s General Terms and Conditions of Travel, which can be found [here].

Rail transport terms and conditions

The User is responsible for complying with the instructions of the Third Party Provider of rail transport services, in particular with respect to train times. In particular, the User acknowledges and agrees that:

  • DIB has no control over the allocation of seats on any rail journey, even if pre-booked, and does not guarantee that any specific seats will be available on a journey.
  • DIB has no control over any indication of the journey times which are provided by the Third Party Provider of the relevant rail transport service and are given for guidance only and are subject to alteration and confirmation.
  • The User must comply with the applicable Rules and Restrictions on the carriage of children. Unaccompanied children will travel subject to the rules of the relevant train operating company and it is the User’s responsibility to check the relevant train operating company’s policies.
  • The Lead User making the booking must be at least 18 years old.
  • If the User cannot produce a valid ticket for their journey together with any relevant rail card, photo card or other required form of personal identification when requested by the staff of a train operating company, they will have to pay the appropriate fare on the train or have to pay a penalty fare or be reported for prosecution.
  • A train ticket may only be used by the User who bought the ticket, or by the person on whose behalf the User bought the ticket.
  • Although DIB will provide information about disruption to a journey (such as line closures and bus replacement services) prior to the User’s booking to the extent that such information is made available to DIB by the relevant Third Party Provider, the User should check with the Third Party Provider whether there are any planned or unplanned disruptions prior to making a booking and commencing their journey.

5.1. Combined one-way tickets

DIB may offer User the opportunity to book a combination of two single tickets instead of a return ticket. Combined single tickets may provide a greater choice of journeys, are often cheaper and can be combined with tickets from the same train operator or different train operators.

Unlike return tickets, each single ticket is subject to its own rules, restrictions, and fees. If one of these journeys is affected by a change (e.g. cancellation or rescheduling) that causes a User to make changes to the tickets for other parts of their journey, the User will be responsible for any fees incurred for making changes to the unaffected journey.

5.2. Special fares

The journey routes offered may include special fares which offer the lowest price, but do not necessarily take the most direct route. Some itineraries require a change of train or station en-route and some itineraries require part of a journey to be taken via other modes of transport such as the London Underground, bus or taxi – bookings and tickets for which are not available through the Website and are the responsibility of the User. A journey that is described as direct is one where there is no need to change train or station during the journey, however, stops may be made en-route at stations to let passengers on and/or off. Details of any changes will be given during the booking process and are clearly identified both on the Website and as part of a User’s Booking Confirmation.

In Sweden most, but not all, rail tickets for children under 16 years, students and for pensioners with a rail card are eligible for a discount. These discounts depend on the train operating company, the journey concerned, the availability of seats and the passenger’s age.

Children under five years of age may travel free of charge with a passenger holding a rail ticket.

If the User has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.

5.3. Liability

The liability of Third Party Providers providing rail transport services or rail booking services is normally limited by national law, EU legislation or by their own Rules and Restrictions or terms and conditions.

The ‘Liability Disclaimer’ sections of DIB’s rail booking service supplier, SJ, and the Swedish Rail Carriage Act (2018:181); Regulation (EC) No. 1371/2007 on rights and obligations of rail passengers (the “Rail Passengers Rights Regulation”), including the Convention concerning International Carriage by Rail (COTIF) with Uniform rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV), the Public Carriage (Passengers’ Rights) Act (2015:953); and General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR), contain specific provisions in relation to liability limitations. We advise that you read these provisions. The specific terms of DIB’s rail booking service supplier, SJ, can be found [here].

5.4. Prices and fees

Prices are shown in SEK. DIB’s rail booking service supplier, SJ, will charge the user for the train ticket on behalf of the Third Party Provider and “SJ” or “DIB” will appear on the Customer’s credit card or bank statement. The amenities page on the rail Website specifies the amenities that may be included in the price or that may be available but subject to an additional charge.

Any DIB booking fee and the relevant rail Third Party Provider’s payment processing and ticket delivery fees, which are identified to the Customer during the booking process, are non-refundable.

5.5. Refunds

In Sweden where a Customer cancels their train ticket or they choose not to use a ticket to make all or part of their journey, they may be entitled to a refund (less any booking fees, ticket delivery fees, payment processing charges and an administrative charge of up to SEK 100 per ticket per person – noting that one journey may be comprised of 1 or more tickets).

Please note that some tickets are not refundable, such as advance fares.

Where DIB has reason to believe that fraud is involved it will not be obliged to process a change, cancellation or refund that a User requests.

For rail, cancellations or changes can be made online or by calling DIB call center +46108887062.

5.6. Refund and compensation for delays or cancellations

In Sweden where the User experiences delays or cancellations to their rail travel the User may be entitled to a refund or compensation.

Compensation is paid in accordance with SJ’s General Terms and Conditions of Travel and the compensation arrangements of the train operating company that the Customer travelled on, and further information can be found on the National Rail Enquiries website here.

To claim a refund (less any booking fees, ticket delivery fees and payment processing charges) in the case of delay or cancellation, the User should cancel their ticket online or by calling DIB call center +46108887062. In this case a claim for a refund must be made within 28 days of the expiry of the rail ticket.

5.7. Luggage, animals and cycles

The carriage of luggage, animals and cycles is subject to the applicable Rules and Restrictions. In Sweden a User will usually be permitted a single item of hand luggage and 2 items of larger luggage, with any additional or larger items being subject to an additional charge. Swedish train operating companies generally permit cycles to be conveyed in the train with exception of certain routes, times of day and/or days of the week, and some domestic animals may be permitted to travel with Users. Further information on the carriage of cycles can be found on the national rail’s website here and further information on the carriage of luggage and animals can be found on SJ’s website www.sj.se.

5.8. Accessibility and reduced mobility

In Sweden if a User is disabled or has reduced mobility and they require assistance with their rail journey then they should contact the train operating company on which they will be travelling at least 24 hours before they are due to travel to request such assistance, and further information can be found on SJ’s website www.sj.se

6. Destination Services

Destination Services may be offered as part of a Linked Travel Arrangement through DIB or separately by the relevant Travel Service Provider. These Services are subject to these General Terms and Conditions and the Rules and Restrictions of the Third Party Provider offering the Destination Services. Destination Services are not usually transferable, nor eligible for refunds or changes unless cancelled by the Third Party Provider or unless booked as part of a Linked Travel Arrangement and such rights arise under Article 1.7.

6.1. Refund and cancellation of Destination Services

It is possible that, occasionally, Destination Services offered by the Third Party Providers on the Website are cancelled for reasons such as weather conditions, reasons beyond the reasonable control of the Third Party Provider, out-of-season stays, or if the required number of participants for the activity is not achieved. In these circumstances, Users should refer to the applicable Rules and Restrictions in relation to refunds.

7. Linked Travel Arrangement

A Linked Travel Arrangement is as defined in the Package Travel Regulations [here]). In general terms, a Linked Travel Arrangement exists when you make a single booking which includes a combination of at least two of the following travel services: (a) air transport; (b) accommodation; (c) car hire; and (d) certain destination services. Please note that rail transport can only be booked on a standalone basis – it is not possible to book this as part of a Linked Travel Arrangement on the Website. Your Booking Confirmation will confirm what is included in your Linked Travel Arrangement.

Linked Travel Arrangements shown on the Website are made available by DIB (which shall be referred to as “DIB” or “We” in this Article). The Linked Travel Arrangement provided by DIB are subject to the terms and conditions in this Article and the applicable Rules and Restrictions of the Third Party Providers of the travel services which make up the Linked Travel Arrangement (eg. the airline or accommodation supplier). Users must read the terms and conditions of this Article and the applicable Rules and Restrictions before booking. If there is any inconsistency between the terms of this Article and the applicable Rules and Restrictions, the applicable Rules and Restrictions shall prevail.

7.1. Reservations and bookings

All bookings for Linked Travel Arrangements are subject to availability at the time of booking. Acceptance by DIB of reservations made by the User will depend on availability of the Linked Travel Arrangements. DIB do not have to give reasons for refusing to accept a reservation.

DIB can’t guarantee that any of the Linked Travel Arrangements we advertise will still be available at the time of booking. We will inform you as soon as possible after you place a booking if, for any reason, the Linked Travel Arrangement you have sought to book is not available.

A contract will only come into existence between you and DIB when you have paid the price payable on booking and we have issued a Booking Confirmation to you. Acceptance by DIB is formalized by sending a Booking Confirmation e-mail to the Lead User within 24 hours of a booking being placed by the Lead User. No amount will be charged to the User until the time of confirmation of the availability of the Service.

7.2. Prices

We advertise a large number of Linked Travel Arrangements and we try hard to ensure that the advertised price is always accurate. Despite DIB’s best efforts, some of the Services listed on the Website may be incorrectly priced.

DIB EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE.

We will normally verify prices at the time of booking. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do.

DIB is under no obligation to supply you with a Linked Travel Arrangement which is incorrectly priced, even after we have issued the Booking Confirmation, if the error should reasonably have been apparent to you. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do.

DIB may in some cases levy a booking fee in relation to some flight transactions made on the User’s behalf. The User will be notified of all applicable charges at the time of booking.

DIB may change the price of your Linked Travel Arrangement after we have issued the Booking Confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties (other than DIB/Third Party Providers), including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the Package Holiday. DIB shall only be able to change the price in this way if it notifies you of any price increase at least 20 days before the start of your Package Holiday, together with a calculation and an explanation for this change.

If the price of your Linked Travel Arrangement is increased by more than 8% of its total price, then you may:

  1. accept and pay for the price increase;
  2. reject the price increase and terminate your Linked Travel Arrangement with a full refund; or
  3. reject the price increase, terminate your Linked Travel Arrangement and take an alternative one if we decide to offer this. If you decide to take an alternative Package Holiday, we will inform you of its impact on the price of your booking. If the alternative Linked Travel Arrangements of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 1.7.8 below.

We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. If you do not confirm within this timeframe, then we shall send a reminder to you, following which we shall be entitled to terminate the Linked Travel Arrangement and provide you with a refund.

If you decide to reject the price increase and terminate your Linked Travel Arrangement with a full refund, you may also be entitled to compensation in accordance with Article 1.7.8 below.

You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your Package Holiday, although DIB will be entitled to deduct its administrative expenses of this process.

The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in SEK.

The User should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc), which have to be paid locally. The User is exclusively responsible for paying such additional taxes.

Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the Booking Confirmation.

If DIB and/or the Third Party Provider becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the User shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.

7.3. Cancellation and changes by the Customer

7.3.1. Cancellation

Requests by the User for cancelling or changing a trip must be submitted by telephone by calling DIB call center +46108887062 (Calls to this number cost the same as calls to local rate numbers), online by accessing the Itineraries section of the Website, by e-mail support@dibtravel.com or by chat through the Website. Such requests will be dealt with on behalf of DIB and the Third Party Providers concerned.

In the event of cancellation of the Linked Travel Arrangement booking by the User, DIB and the Third Party Provider can require compensation to cover the costs of the travel arrangements already made. In addition to this, a standard cancellation charge may be made by the Third Party Providers of each element of the Linked Travel Arrangement in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking.

In addition to the cancellation right set out above, you shall have the right to cancel your booking before the start of the Linked Travel Arrangement without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity, if we have confirmed to you that the event will significantly affect the performance of the Package Holiday, or will significantly affect the carriage of passengers to the destination. If you cancel in this circumstance, we shall provide you with a full refund of any payments made in relation to your booking but you will not be entitled to compensation or any of the rights set out in Article 1.7.8 below.

If the User does not present himself / herself at the departure of the trip and/or fails to use some or all of the Services booked, refunds will only be awarded to the User in line with the applicable Rules and Restrictions as notified in the booking process. The applicable Rules and Restrictions of air transport services are made available prior to making a booking and can be re-viewed here. Specific accommodation Rules and Restrictions are provided prior to making a booking.

7.3.2. Effects of cancellation

Please note that Linked Travel Arrangements are subject to the applicable Rules and Restrictions and separate cancellation charges imposed by the Third Party Provider may apply.

7.3.3. Change of booking by the User

If after making the booking an User wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Lead User should call DIB call center +46108887062 or access the Website.

Neither DIB, nor any Third Party Provider have a legal obligation to make such changes but they may, at their sole discretion, try to accommodate your request. Please understand that it is often not possible to do so as changes may depend on availability and the applicable Rules and Restrictions. Also, a fee may be imposed by the applicable Third Party Provider in the event of a change to a booking – please refer to the applicable Rules and Restrictions notified in the booking process for more details.

If we agree to make a change, you agree to pay an administration charge in making your required change plus any costs which are imposed by the Third Party Provider for making the change. This could be substantial and such costs tend to increase the closer to the departure date that the change is made. For instance, certain elements of the Linked Travel Arrangement (e.g. a flight) may incur a 100% cancellation charge.

7.3.4. Replacement of participant

You may transfer your Linked Travel Arrangement to another person who satisfies all the conditions applicable to the Package Holiday, subject to you and the other person accepting that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. We shall notify you of these costs upon receipt of your request to transfer. You will need to give us reasonable notice of this change so that we can make the necessary arrangements, but 7 days or more before departure shall be considered to be reasonable. DIB will seek to help with the name transfer but note that where the Linked Travel Arrangement includes a flight, depending on the airline’s Rules and Restrictions, this may amount to a flight cancellation and rebooking (with a 100% cancellation charge).

7.4. Cancellation and changes by DIB before travel

7.4.1. Changes by DIB before travel

As the arrangements which make up your Linked Travel Arrangement are planned many months in advance, from time to time DIB may need to make a change to your Linked Travel Arrangement. DIB reserves the right to do so at any time. Most changes are minor changes, however, occasionally DIB will have to notify Users of a significant change which it is constrained to make to the main characteristics of the Linked Travel Arrangement, or where it cannot fulfil any of your special requirements which it has accepted.

In the unlikely event that DIB has to make a significant change to your Linked Travel Arrangement, we will tell you as soon as reasonably possible. You will then have the option to:

  1. accept the proposed change. If this results in a Linked Travel Arrangement of lower quality or cost, you may be entitled to a price reduction in accordance with Article 1.7.8 below;
  2. reject the proposed change and terminate your Linked Travel Arrangement with a full refund; or
  3. reject the proposed change, terminate your Linked Travel Arrangement and take an alternative one if we decide to offer this. If you decide to take an alternative Package Holiday, we will inform you of its impact on the price of your booking. If the alternative Linked Travel Arrangement is of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 1.7.8 below.

DIB will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the change. If you do not confirm within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the Linked Travel Arrangement and provide you with a refund.

If you decide to reject the proposed change and terminate your Linked Travel Arrangement with a full refund, you may also be entitled to compensation in accordance with Article 1.7.8. This will usually be as outlined in the table below, unless the change is as a result of Unavoidable and Extraordinary Circumstances in which case no compensation will be payable.

Please note:

In the event of more than one significant change to the Customer’s Linked Travel Arrangement DIB will only pay compensation in respect of a single change per full fare paying adult.

DIB will pay compensation dependent on the time before their departure that DIB notifies the Customer about the change.

Compensation Table

Time before departure date (days) Compensation (SEK)
60+ 0
60-42 100
41-28 200
27-15 300
14-0 400

We may not give you any of the above options in the event that a change to the purchased Linked Travel Arrangement is a minor change. Please note that a change of flight time of less than 120 minutes earlier than the departure time and less than 240 minutes later than the arrival time, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes.

7.4.2. Cancellations by DIB before travel

On rare occasions, DIB may have to cancel your Linked Travel Arrangement and it reserves the right to do so. If it has to do so, it will notify you as soon as possible. DIB may (at its discretion) also offer you an alternative Linked Travel Arrangement if it is able to do so and inform you of its impact on the price of your booking. If the alternative Linked Travel Arrangement is of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.6.9 below. If DIB cannot offer you an alternative, or even if you just prefer, it will provide you with a full refund of any payments made for the Package Holiday.

You may be entitled to compensation as a result of our cancellation of your Linked Travel Arrangement in accordance with Article 1.7.8 below, except where DIB is prevented from providing the Linked Travel Arrangement because of Unavoidable and Extraordinary Circumstances in which case no compensation will be payable.

7.5. DIB’s responsibility for the performance of the Package Holiday

DIB does not itself own or provide any of the Services, facilities or travel arrangements which make up your Package Holiday. These are provided by Third Party Providers which DIB arranges to provide the facilities or travel arrangements which make up your Package Holiday. DIB has a legal duty to exercise reasonable skill and care in making the arrangements for the Third Party Providers to provide the facilities and travel arrangements to you. You must tell us immediately of any failure to perform or improper performance of your Linked Travel Arrangement (“Failure”). This will give DIB Travel the opportunity to resolve the Failure whilst you are on your holiday. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your only right will be to seek a price reduction or compensation in accordance with Article 1.7.8.

lf a significant proportion of the Services included in your Linked Travel Arrangement cannot be provided as agreed in the booking, DIB shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the Package Holiday. lf the alternative arrangements available are of lower quality, you will be entitled to a price reduction as described in Article 1.7.8 below. You may only reject the alternative arrangements offered to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. lf you do reject the alternative arrangements, or if DIB is not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with Article 1.7.8.

lf a Failure substantially affects the performance of the Linked Travel Arrangement, and DIB has failed to remedy it within a reasonable period of time, you may decide to continue with your Linked Travel Arrangement or terminate your booking without paying a termination fee. lf you decide to terminate, then if your Linked Travel Arrangement includes transport to the destination, DIB shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with Article 1.7.8.

lf DIB is unable to ensure your return to your place of departure as agreed in your Linked Travel Arrangement because of Unavoidable and Extraordinary Circumstances, it shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. This imitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the Linked Travel Arrangement.

lf a longer period of accommodation than that referred to above is provided for in EU passenger rights legislation (as described in the Package Travel Regulations) concerning your mode of return transport or such legislation does not allow the transport provider to limit its obligations as described above in the event of Unforeseen and Extraordinary Circumstances then the limits set out in such legislation will apply instead.

7.6. Third Party Provider Rules and Restrictions

In making a Linked Travel Arrangement available, DIB works with Third Party Providers of travel products such as airlines and accommodation providers but does not control these Third Party Providers. The Services are subject to the applicable Rules and Restrictions of the Third Party Providers. The applicable Rules and Restrictions of air transport services and accommodation services are made available prior to making a booking.

7.7. Unforeseen and Extraordinary Circumstances

In these General Terms and Conditions, where we refer to Unforeseen and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken . This may cover, for example, warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the package travel contract. DIB shall rely on the advice of the Ministry for Foreign Affairs (Sw Utrikesdepartementet) as to whether a situation would or would not fall within the category of Unforeseen and Extraordinary Circumstances.

7.8. DIB’s obligation to provide a price reduction and/or compensation for damages

You will be entitled to an appropriate price reduction from DIB for any period during which there is a Failure, unless the Failure is attributable to you.

You shall be entitled to receive appropriate compensation from DIB for any damage you sustain as a result of a Failure except where the Failure is:

  1. attributable to you;
  2. attributable to a third party unconnected with the provision of the Services included in the Package Holiday and is unforeseeable or unavoidable; or
  3. due to Unforeseen and Extraordinary Circumstances.

DIB shall not be liable to pay compensation to you in connection with your Package Holiday where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of its Third Party Providers. These same limitations will apply to DIB and in an identical manner as if such Iimitations applied directly to DIB. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning lnternational Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. DIB shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which makeup the Package Holiday. Please ask us for copies of these international conventions if you would like to see them.

DIB’s liability will also be limited in accordance with the applicable Rules and Restrictions relating to the transportation element of your Package Holiday and in an identical manner as if such limitations applied directly to DIB.

DIB’s liability to you in connection with your Package Holiday shall be limited to a maximum of three times the cost of your Package Holiday, except in cases involving death, injury or illness where we or the Third Party Providers have caused such damage intentionally or with negligence.

lf you are granted compensation or a price reduction by another party in relation to the same Failure for which you claim compensation or a price reduction from DIB , then it may deduct the compensation or price reduction you receive from the other party from that which is payable by DIB.

Except as set out above, DIB accepts no liability for any claims, losses, expenses, damages or liability for your Package Holiday, except in cases involving death, injury or illness where DIB has caused such damage with negligence.

7.9. Lapsing of liability and limitation complaints period

Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact support@dibtravel.com or call DIB call center +46108887062. Claims should be made in writing, in the User’s own interest. The limitation period begins on the day on which the trip should end, based on the contract.

7.10. Accessibility and reduced mobility

Not all Package Holidays are suitable for customers with reduced mobility. We recommend you call DIB call center +46108887062 to discuss whether a travel product would be suitable for your particular needs so we can provide support before you complete your Package Holiday booking.

8. Add-on Services

Add-on Services may be offered as part of a Linked Travel Arrangement through DIB or separately by the relevant Travel Service Provider. These Services are subject to these General Terms and Conditions and the Rules and Restrictions of the Third Party Provider offering the Destination Services. Destination Services are not usually transferable, nor eligible for refunds or changes unless cancelled by the Third Party Provider or unless booked as part of a Linked Travel Arrangement and such rights arise under Article1.7.

8.1. Refund and cancellation of Add-on Services

It is possible that, occasionally, Add-on Services offered by the Third Party Providers on the Website are cancelled for reasons such as weather conditions, reasons beyond the reasonable control of the Third Party Provider, out-of-season stays . In these circumstances, Users should refer to the applicable Rules and Restrictions in relation to refunds.

9. Insurance

The prices on the Website do not include travel insurance. The User is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and that also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the User’s responsibility to ensure any insurance policy taken out is adequate to cover their requirements.

From time to time, you may be shown certain travel insurance products during the booking path and this may be available for purchase. Details of the insurance provider, relevant key information and terms and conditions will be shown during the booking process.

10. VAT

The price indicated by the User while completing the booking as the maximum price and the cost of stay at the hotel is given inclusive of value added tax.

11. Compensation to company DIB and payments

DIB shall not charge to the User any additional compensation for the Services. Maximum price indicated by the User as the price he/she is willing to pay and the cost of stay at the hotel includes the compensation to be paid to the company DIB (which shall be charged from the hotel by DIB).

User’s payment is processed in Sweden.

Some banks and credit card companies impose fees for international or cross border transactions. Booking international travel may be considered an international transaction by User`s bank or card company.

12. Right to change of mind and cancellation of booking

The Law on Distance Contracts and Contracts Outside Business Premises, Chapter 2, Article 11, Item 12 (2005:59) fails to provide the right to change of mind during purchase.

The Provider shall not be entitled to cancel the hotel room contracted by the Provider and User.

2. INFORMATION ON HOTEL AND GENERAL TERMS AND CONDITIONS OF TRAVEL SERVICE PROVIDER (HOTEL)

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than the DIB. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

CURRENCY CONVERTER

If a currency converter is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but DIB, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

3. USER INFORMATION

The user shall be obliged to ensure the accuracy and completeness of his/her personal data, among others, to indicate the correct e-mail address, telephone number, address and sex/age, passport details. The User can change the data in the User Account. If the User has entered incorrect data, DIB shall be entitled to close the User Account with no prior notice. In this case, the User can contact user support at support@dibtravel.com or contact DIB call center +46108887062. Please read more about personal data management and protection in the Privacy Policy of DIB.

4. COMPLAINTS AND CLAIMS ADDRESSED TO DIB

If the User is not satisfied with the Service (booking service) provided by DIB, a complaint can be submitted to the Customer Support of the company DIB at the email address support@dibtravel.com or to the mailing address Slöjdgatan 9, 111 54 Stockholm. All complaints should be submitted no later than 30 days from the date of completed booking.

DIB shall use its best efforts to find the best solution. The complaint related to the hotel shall be submitted to the Hotel. If the DIB’s Customer Support believes that the complaint relates to the stay at the hotel, and not to the service provided by DIB, it shall notify the User thereof.

If the User (natural person) does not agree with the decision related to the complaint, he/she shall be entitled to address the National Consumer Protection Council (ARN), Box 174, 101 23 Stockholm, Sweden. Complaints can be sent to http://www.arn.se/ or to the EU Commission platform for online dispute resolution (ODR platform), which can be accessed via the following link: http://ec.europa.eu/consumers/odr/.

5. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise provided herein, the software required for the provision of services or the software available on dibhotel.com or used on the platform as well as the intellectual property rights on the platform are the property of DIB.

6. APPLICABLE LAW AND RESOLUTION OF DISPUTES

These General Terms and Conditions shall be subject to the Swedish law.

Any and all disputes arising from these General Terms and Conditions shall be resolved before the Basic Court in Stockholm as the first instance court. Exceptionally, when expressly stipulated by the law, the dispute can be instituted before the court having territorial jurisdiction based on the consumer’s place of residence.

In the event a User has requested adjudication of a dispute with DIB by the Swedish National Board for Consumer Complaints (ARN) or to the EU Commission platform for online dispute resolution regarding a claim for compensation pursuant to these Terms and Conditions or otherwise, and such claim is made within the limitations period for the claim, the parties shall await ARN’s/EU’s decision before bringing any legal proceedings. Where a decision is not issued by ARN/EU until after the claim is barred by the statute of limitations, either party may nonetheless bring a suit within three months from the date of a decision. The other party may only invoke the statute of limitations where a suit is brought after the foregoing deadline.

7. DATA PRIVACY

Customer shall ensure that any and all information or data, including without limitation, personal data, used by Customer in connection with the Agreement (“Customer Data”) is collected, processed, transferred and used in full compliance with Applicable Data Protection Laws (as defined below) and that it has obtained all necessary authorizations and consents from any data subjects to process Customer Data. Customers shall adopt and maintain appropriate organizational, technical and security measures prior to any such collection, processing or transfer in order to protect against unauthorized access to or use of Customer Data. Customer shall immediately inform DIB upon becoming aware of any breach within the meaning of Applicable Data Protection Law relating to Customer Data (a “Security Incident”) and to cooperate with DIB in any investigation thereof and in the implementation of any measures reasonably required to be taken in response thereto.

If required by Applicable Data Protection Laws, the parties will enter into standard contractual clauses under GDPR (as defined below) for the transfer of any Customer Data outside of the European Union. For purposes hereof: (a) “Applicable Data Protection Laws” means any applicable laws, statutes or regulations as may be amended, extended or re-enacted from time to time which relate to personal data including without limitation:

  • prior to 25 May 2018, the EU Data Protection Directive 95/46/EC as transposed into EU Member State law;
  • from and after 25 May 2018, GDPR and any EU Member State laws implementing the GDPR; and
  • the e-Privacy Directive 2002/58/EC, as amended and as transposed into EU Member State law and any legislation replacing the e-Privacy Directive and (b) “GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Counsel of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

For the purposes of confidentiality clause, the expression Confidential Information includes information made available by the Customer or Affiliates either in writing (including fax and other forms of electronic transmission) or orally. Confidential Information includes but is not limited to information relating to company data, know-how, trade secrets, and also any information or analyses derived from, containing or reflecting such information.

GENERAL CONDITIONS

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.

Support for DIB services is available in English and Swedish, via email.

You understand that DIB uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, DIB, or any other DIB service.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by DIB.

You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Limitations and liability

DIB does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

DIB shall not be responsible for any communication between the User and Provider.

You expressly understand and agree that DIB shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DIB has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third-party on the service; (v) or any other matter relating to the service.

You agree to defend and indemnify DIB, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. your breach of the Terms and Conditions or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website.

If Customer`s booking or account shows signs of fraud, abuse or suspicious activity, DIB may cancel any reservation associated with Customer`s name, email address or account, and close any associated DIB account. If Customer conducted any fraudulent activity, DIB reserves the right to take any necessary legal action and Customer may be liable for monetary losses to DIB, including litigation costs and damage. To contest the cancellation of a booking or freezing or closure of an account, please contact DIB Customer Support.

The failure of DIB to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and DIB and governs your use of the Service, superseding any prior agreements between you and DIB (including, but not limited to, any prior versions of the Terms of Service). You agree that these Terms of Service and Your use of the Service are governed under Swedish law.

Definitions

The following definitions have the same meaning whether they are singular or plural.

‘Add-on Services’ means the offering of transport, transfer and taxi at the destination.

‘Destination Service’ means the offering of tickets to events, activities or tourist attractions at travel destinations, such as concerts or guided tours.

‘DIB’ means DIB Services AB reg. no 559036-8758 situated in Stockholm in the Kingdom of Sweden.

‘DIB Travel’ means the offering of Services to employees of a subscribing Employer.

‘Employer’ means the User’s Employer that has subscribed to DIB Travel services to manage the Employer’s business travels and accommodations, including gathering information, determining the availability of services, booking reservations for the employees and other related parties.

‘Failure’ has the meaning set out in Article 1.7.5.

‘Lead User’ means the User who makes a booking for themselves and/or on behalf of others under the same booking.

‘Linked Travel Arrangement’ means the same as the definition of a “linked travel arrangement” in the Package Travel Regulations.

‘Package Holiday’ means the same as the definition of a “package” in the Package Travel Regulations.

‘Package Travel Regulations’ means The Package Travel and Linked Travel Arrangements Regulations 2018.

‘Rules and Restrictions’ means the terms and conditions applicable to the Services provided by the Third Party Providers (including, amongst others, accommodation provider rules and restrictions, airlines’ conditions of carriage, individual train operating companies’ terms and conditions plus the National Rail Conditions of Travel and Conditions of Carriage).

‘Service’ means a service offered on the Website, such as; Air transport services, Accommodation services, Rail transport services, Destination Services, Insurance, Linked Travel Arrangements and related Payment processing services.

‘Travel Service Provider means the provider who makes the Services available – for example an accommodation provider, airline, car hire company, tour operator, activities provider and/or rail company.

‘Third Party Provider’ means a party, other than DIB who, (a) makes the Services available to the User directly or (b) who fulfils the Services where DIB makes the Service available to the Customer.

‘SJ’ means Statens Järnvägar AB, reg. no 556196-1599 situated in Stockholm in the Kingdom of Sweden.

‘Unforeseen and Extraordinary Circumstances’ has the meaning set out in Article 1.7.7.

‘User’ (or “you/your”) means a customer who reserves and/or books one or more Services offered on the Website.

‘Website’ means the www.dibtravel.com website, other websites belonging to DIB or related mobile apps.

Services and price

DIB Travel offers the Customer and its User the service Level Business Pro at a contract price as shown in the table below.*

Service level List price
Core All basic services a company/organization may need to get control of their business travel. 0 eur /user/month
Business Pro* An all-round platform and service for the conscious company that wants to take the company’s travels to new level 9 eur / active user / month
Enterprise Specially created according to the needs of corporate client. Custom
* for the current and latest prices see dibtravel.com
Airline Company Terms And Conditions
AMERICAN AIRLINES INC. |001| www.aa.com/i18n/customer-service/support/conditions-of-carriage.jsp?locale=en_GB
DELTA AIR LINES, INC. |006| www.delta.com/us/en/legal/contract-of-carriage-dgr
AIR CANADA |014| www.aircanada.com/se/en/aco/home/legal/conditions-carriage-tariffs.html
UNITED AIRLINES, INC. |016| www.united.com/ual/en/us/fly/contract-of-carriage.html
JUNEYAO AIRLINES CO,. LTD. |018| global.juneyaoair.com/servicehelp/new/General%20Conditions%20of%20Carriage
VUELING AIRLINES S.A. |030| www.vueling.com/levelaustria/en/conditions-of-carriage/
PRECISION AIR SERVICES PLC |031| www.precisionairtz.com/19
AEROLINEAS ARGENTINAS S.A. |044| www.aerolineas.com.ar/en-au/legales/dot_condicionestransporte
LATAM AIRLINES |045| www.latam.com/en_un/transparency/airport-transport-agreement-conditions/
TAP PORTUGAL |047| www.flytap.com/en-pt/transport-conditions
OLYMPIC AIR |050| www.olympicair.com/en/Info/Terms/CarriageConditions
AER LINGUS LIMITED |053| www.aerlingus.com/support/legal/conditions-of-carriage/
ALITALIA SOCIETA AEREA ITALIANA S.P.A |055| www.alitalia.com/en_us/booking/general-conditions-of-carriage.html
AIR FRANCE |057| www.airfrance.fr/FR/en/local/transverse/footer/edito_preambule.htm
AIR SEYCHELLES LIMITED |061| www.airseychelles.com/en/terms-conditions
AIR CALEDONIE INTERNATIONAL |063| www.air-caledonie.nc/en/products-services/general-conditions
CSA CZECH AIRLINES |064| www.csa.cz/media/1398/conditions-of-carriage-en.pdf
SAUDI ARABIAN AIRLINES |065| www.saudia.com/help/useful-links/legal-and-terms-and-conditions/general-conditions-of-carriage
ONUR AIR TASIMACILIK A.S. |066| www.onurair.com/en/faq/detail/General-Terms/859/1332/0
LAM – LINHAS AEREAS DE MOCAMBIQUE |068| www.lam.co.mz/en/Contract-of-Conditions-of-Transport
ETHIOPIAN AIRLINES |071| www.ethiopianairlines.com/aa/information/essential-information/conditions-of-carriage
GULF AIR B.S.C. (C) |072| www.gulfair.com/transparency/conditions-of-carriage
KLM |074| www.klm.com/travel/ch_en/customer_support/booking_conditions_carriage/index.htm
IBERIA |075| www.iberia.com/gb/carriage-conditions/
MIDDLE EAST AIRLINES AIRLIBAN |076|/td> www.mea.com.lb/english/plan-and-book/legal-notices/legal-conditions
EGYPTAIR |077| www.egyptair.com/en/Pages/Conditions-of-Carriage.aspx
PHILIPPINE AIRLINES, INC. |079| www.philippineairlines.com/en/aboutus/legalnotices/generalconditionsofcarriage
LOT POLISH AIRLINES |080| www.lot.com/us/en/conditions-of-carriage
QANTAS AIRWAYS LTD. |081| www.qantas.com/au/en/book-a-trip/flights/conditions-of-carriage.html
BRUSSELS AIRLINES |082| www.brusselsairlines.com/com/misc/conditions.aspx
SOUTH AFRICAN AIRWAYS |083| www.flysaa.com/documents/51855150/126723733/Conditions+of+Carriage
AIR NEW ZEALAND LIMITED |086| www.airnewzealand.com/legal-terms-and-conditions
AIR INDIA LIMITED |098| www.airindia.in/terms-conditions.htm
FINNAIR OYJ |105| www.finnair.com/int/gb/info/conditions-of-carriage
CARIBBEAN AIRLINES |106| www.caribbean-airlines.com/#/legal-and-privacy/general-conditions-of-carriage
ICELANDAIR |108| www.icelandair.com/support/terms-and-conditions/conditions-of-carriage/
EL AL ISRAEL AIRLINES LTD. |114| www.elal.com/en/About-ELAL/Legal/Pages/Conditions-of-Carriage.aspx
JSC FOR AIR TRAFFIC-AIR SERBIA BELGRADE T/A AIR SERBIA A.D B |115| www.airserbia.com/en/footer_copy_menu/legal/general-conditions-of-carriage
SCANDINAVIAN AIRLINES SYSTEM (SAS) |117| www.flysas.com/content/dam/catalogs/conditions-of-carriage-en-2017.pdf
TAAG – LINHAS AEREAS DE ANGOLA (ANGOLA AIRLINES) |118| www.taag.com/en/Taag/Conditions-of-Carriage
BRITISH AIRWAYS P.L.C. |125| www.britishairways.com/en-it/information/legal/conditions-of-carriage
GARUDA INDONESIA |126| www.garuda-indonesia.com/id/en/contact/term-condition.page?
GOL |127| www.voegol.com.br/en/gol/iata-conditions
JAPAN AIRLINES CO., LTD. |131| www.jal.co.jp/en/inter/carriage/
AEROVIAS DEL CONTINENTE AMERICANO S.A. AVIANCA |134| www.avianca.com/eu/en/about-us/legal-documentation/contract-of-carriage/
AIR TAHITI |135| www.airtahiti.com/general-conditions
AEROMEXICO |139| aeromexico.com/en-us/legal-information
FLYDUBAI |141| www.flydubai.com/en/information/policies/conditions-of-carriage
ROYAL AIR MAROC |147| www.royalairmaroc.com/int-en/Travel-Info/General-terms-and-conditions
LUXAIR |149| www.luxair.lu/en/information/general-conditions-carriage
QATAR AIRWAYS (Q.C.S.C.) |157| www.qatarairways.com/en/legal.html
CATHAY PACIFIC AIRWAYS LTD. |160| www.cathaypacific.com/content/dam/cx/legal-and-privacy/general-conditions-of-carriage-for-passengers-baggage-en.pdf
HAHN AIR LINES GMBH |169| www.hahnair.com/en/legal-note
HAWAIIAN AIRLINES, INC. |173| www.hawaiianairlines.com/legal/international-contract-of-carriage
EMIRATES |176| www.emirates.com/english/images/conditions-of-contract_tcm233-431995.pdf
KOREAN AIR |180| www.koreanair.com/global/en/footers/terms-of-carriage.html
AIR NAMIBIA |186| www.airnamibia.com/about/disclaimers/conditions-of-carriage/
CAMBODIA ANGKOR AIR T/A CAMBODIA ANGKOR AIR CO., LTD. |188| www.cambodiaangkorair.com/en/terms-and-conditions/definitions/
AIR ITALY S.P.A. DBA AIR ITALY S.P.A. |191| www.airitaly.com/en-en/beforetheflight/conditions.aspx
SURINAM AIRWAYS LTD. |192| www.flyslm.com/en/terms-and-conditions/
AIR TANZANIA COMPANY LTD. |197| None
TUNISAIR |199| www.tunisair.com/site/publish/content/article.asp?ID=977
ALL NIPPON AIRWAYS CO. LTD. |205| www.ana.co.jp/wws/terms/e/
PAKISTAN INTERNATIONAL AIRLINES |214| www.piac.com.pk/conditions-of-carriage
THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LTD. |217| www.thaiairways.com/en/Terms_condition/contract_of_carriage.page?
DEUTSCHE LUFTHANSA AG |220| www.lufthansa.com/es/en/business-terms-and-conditions-1
KUWAIT AIRWAYS |229| https://www.kuwaitairways.com/en/terms/terms-and-conditions
COMPANIA PANAMENA DE AVIACION, S.A. (COPA) |230| www.copaair.com/en/web/us/contract-of-carriage
MALAYSIA AIRLINES BERHAD DBA MALAYSIA AIRLINES |232| www.malaysiaairlines.com/content/dam/mas/pdf/MAB_general_conditions_of_carriage.pdf
TURKISH AIRLINES INC. |235| www.turkishairlines.com/en-int/legal-notice/general-conditions-of-carriage/
ARKIA ISRAELI AIRLINES |238| www.arkia.com/legal-terms-conditions-c167
AIR MAURITIUS LTD |239| www.airmauritius.com/conditions-of-carriage
DANISH AIR TRANSPORT |243| dat.dk/media/wysiwyg/PDF/General_Terms_version_26JAN18_.pdf
AIR TAHITI NUI |244| www.airtahitinui.com/us-en/conditions-carriage
AIR ALSIE A/S |248| alsieexpress.dk/en/about-alsie-express/terms-conditions
UZBEKISTAN AIRWAYS |250| www.uzairways.com/en/flights/passengers-carrier-rules
AUSTRIAN AIRLINES AG DBA AUSTRIAN |257| www.austrian.com/Info/LegalRegulations/ConditionsOfCarriage.aspx?sc_lang=en&cc=US
AIR MADAGASCAR |258| www.airmadagascar.com/fr/EN/GENERAL-CONDITIONS-SALES-CARRIAGE
FIJI AIRWAYS |260| www.fijiairways.com/en-us/conditions-of-carriage/
JOINT STOCK COMPANY URAL AIRLINES |262| www.uralairlines.com/en/passengers-info/rules/povedenie-v-samolete/pravila-povedeniya-v-samolete/
FLYBE LIMITED |267| www.flybe.com/ticket-rules/conditions-of-carriage
APG AIRLINES |275| back-apgairlines.orchestra-platform.com/admin/TS/fckUserFiles/Content_File/carriage_conditions_APGAirlines_EN.pdf
BRAATHENS REGIONAL AVIATION AB |276| www.flygbra.se/en/info/villkor/general-conditions/
TAROM |281| www.tarom.ro/en/travelling-terms-and-conditions
MIAT MONGOLIAN AIRLINES |289| miat.com/pagecontent.php?pageId=189&lang=en
CHINA AIRLINES |297| www.china-airlines.com/us/en/terms-and-conditions/index
UTAIR AVIATION |298| www.utair.ru/en/information/rates-and-conditions/
JSC NORDAVIA – RA |316| None
NILE AIR |325|/td> None
NORWEGIAN AIR SHUTTLE A.S.A. |328| www.norwegian.com/en/booking/booking-information/legal/general-conditions-of-carriage/
SATA INTERNACIONAL – AZORES AIRLINES, S.A. |331| www.azoresairlines.pt/en/information/customer-commitment/general-conditions-of-carriage
JOINT STOCK AVIATION COMPANY RUSLINE |362| www.rusline.aero/en/read/rules_of_transportation/
FLEXFLIGHT APS |365| flexflight.dk/wp-content/uploads/2016/11/General-Terms-and-Conditions.pdf
AEGEAN AIRLINES |390| en.aegeanair.com/conditions-notices/conditions-notices/
MONTENEGRO AIRLINES |409| montenegroairlines.com/en/footer/information/general_conditions_of_carriage
SIBERIA AIRLINES PJSC |421| www.s7.ru/en/info/rules.dot
AIR CARAIBES |427| None
ACCESSRAIL |450| accesrail.com/terms-and-conditions/
AIR ARABIA MAROC |452| www.airarabia.com/en/conditions-carriage
RWANDAIR LIMITED |459| www.rwandair.com/our-policies/terms-conditions-of-carriage/
WAMOS AIR, S.A. |460| www.wamosair.com/en/information/terms-conditions-transport/
COMPANIA DE SERVICIOS DE TRANSPOFTE AEREO AMASZONAS S.A |464| www.amaszonas.com/images/contratos_transporte/usa/air_transportation_contract_final_2018.pdf
JSC AIR ASTANA |465| airastana.com/uae/Information/Terms-and-Conditions
BINTER CANARIAS |474| www.bintercanarias.com/eng/information/contract-of-carriage
BLUE AIR AVIATION |475| www.blueairweb.com/en/gb/Travel-Conditions/
JOINT-STOCK COMPANY NORDSTAR AIRLINES DBA NORDSTAR |476| www.nordstar.ru/en/passengers/regulations/
ROYAL JORDANIAN |512| rj.com/en/info-and-tips/conditions-of-carriage
JUBBA AIRWAYS LIMITED DBA JUBBA AIRWAYS LIMITED |535| jubbaairways.com/pdf/Jubba_Terms_ConditionsNew.pdf
PJSC AEROFLOT |555| www.aeroflot.ru/xx-en/information/legal/contract
SUNEXPRESS |564| www.sunexpress.com/en/terms-conditions-sunexpress/
PRIVATE STOCK COMPANY UKRAINE INTERNATIONAL AIRLINES |566| www.flyuia.com/ua/en/information/rules-and-regulations/carriage-rules
AZUL LINHAS AEREAS BRASILEIRAS |577| www.voeazul.com.br/en/for-your-trip/international-flights/contract-of-carriage
SRILANKAN AIRLINES LIMITED |603| www.srilankan.com/en_uk/coporate/conditions-of-carriage-for-passengers-and-baggage
GEORGIAN AIRWAYS |606| www.georgian-airways.com/en/information/conditions
ETIHAD AIRWAYS |607| www.etihad.com/en-rs/legal/conditions-of-carriage
SINGAPORE AIRLINES LIMITED |618| www.singaporeair.com/en_UK/global_footer/conditions-carriage/
BULGARIA AIR JSC |623| www.air.bg/en/customer-support/general-conditions-of-carriage/
PEGASUS HAVA TASIMACILIGI A.S. |624| www.flypgs.com/en/useful-info/info-about-flights/general-rules
LAO AIRLINES |627| www.laoairlines.com/?contentkey=pages&id=22
BELAVIA – BELARUSIAN AIRLINES |628| en.belavia.by/rules/
AIR GREENLAND A/S |631| www.airgreenland.com/media/1536473/provisions-of-carriage-air-greenland.pdf
SKY EXPRESS S.A. |633| bookings.skyexpress.gr/en/need-help/conditions-of-carriage
AIR BOTSWANA |636| www.airbotswana.co.bw/sites/default/files/AIR-BOTSWANA-CONDITIONS-OF-CARRIAGE_0.pdf
AIR MALTA P.L.C. |643| www.airmalta.com/information/customer-support/legal-policies/general-conditions-of-carriage
AIR TRANSAT |649| www.airtransat.com/en-GB/legal-notice-uk/Conditions-of-carriage-and-tariffs
AIR NIUGINI PTY LIMITED DBA AIR NIUGINI |656| www.airniugini.com.pg/conditions-of-carriage/
AIR BALTIC CORPORATION A/S |657| www.airbaltic.com/en/general-conditions-of-carriage
JOINT-STOCK COMPANY YAMAL AIRLINES |664| None
ROYAL BRUNEI AIRLINES SDN. BHD. |672| www.flyroyalbrunei.com/rba/carriage-conditions.php
AIR MACAU COMPANY LIMITED |675| www.airmacau.com.mo/#/transportRules
LOGANAIR LIMITED |682| www.loganair.co.uk/travel-help/carriage-conditions
EVA AIRWAYS CORPORATION |695| www.evaair.com/en-us/conditions-of-carriage/
TRANSPORTES AEREOS DE CABO VERDE |696| caboverdeairlines.com/wp-content/uploads/2019/02/GENERAL-CONDITIONS-OF-CARRIAGE-ed1-v2.pdf
WIDEROE’S FLYVESELSKAP A.S. |701| www.wideroe.no/en/home/fly-with-us/terms-conditions/conditions-carriage-for-passengers-and-baggage
KENYA AIRWAYS |706| www.kenya-airways.com/condition-of-carriage/en/
SWISS INTERNATIONAL AIR LINES LTD DBA SWISS |724| www.swiss.com/ch/EN/terms-conditions/conditions-of-carriage
VIETNAM AIRLINES JSC |738| www.vietnamairlines.com/vn/en/legal/conditions-of-carriage
SA AIRLINK DBA SOUTH AFRICAN AIRLINK |749| www.flysaa.com/documents/51855150/126723733/Conditions+of+Carriage
ATLANTIC AIRWAYS |767| www.atlanticairways.com/media/1526/conditions_of_carriage_en.pdf
AZERBAIJAN HAVA YOLLARY |771| www.azal.az/en/information/international-carriage-contract
CHINA EASTERN AIRLINES |781| uk.ceair.com/newCMS/uk/en/content/en_Footer/AboutUS/201904/t20190404_5758.html
CHINA SOUTHERN AIRLINES |784| global.csair.com/go/BookingPolicy/Conditions%20of%20Internationa%20Carriage-en-2019%20.pdf
VIRGIN AUSTRALIA INTERNATIONAL AIRLINES PTY LTD |795| www.virginaustralia.com/au/en/about-us/legal-policies/conditions-of-carriage/
NOUVELAIR TUNISIE |796| www.nouvelair.com/en/content/general-conditions-carriage
BANGKOK AIRWAYS PUBLIC CO., LTD. |829| www.bangkokair.com/conditions/conditions-of-carriage
CROATIA AIRLINES |831| www.croatiaairlines.com/Legal-information/General-conditions-of-carriage
HONG KONG AIRLINES LIMITED |851| www.hongkongairlines.com/pdf/HKA-Conditions-of-Carriage-ENG.pdf
SICHUAN AIRLINES CO. LTD. |876| None
HAINAN AIRLINES HOLDING COMPANY LIMITED |880| www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=INT&SITE=CBHZCBHZ&LANGUAGE=GB&PAGE=GCIC
CONDOR FLUGDIENST GMBH |881| www.condor.com/eu/fileadmin/dam/agb/eu/agb.pdf
OMAN AIR (S.A.O.C) |910| www.omanair.com/en/conditions-carriage-0
CORSAIR T/A CORSAIR INTERNATIONAL |923| www.corsair.fr/flight/Informations/general-sale-and-transport-conditions
BOLIVIANA DE AVIACION (BOA) |930| www.boa.bo/content/docs/contrato_transporte_en.pdf
VIRGIN ATLANTIC AIRWAYS LIMITED |932| flywith.virginatlantic.com/gb/en/prepare-to-fly/conditions-of-carriage.html
TAM LINHAS AEREAS S.A. DBA LATAM AIRLINES BRASIL |957| www.latam.com/en_us/transparency/airport-transport-agreement-conditions/
ASIANA AIRLINES INC. |988| flyasiana.com/C/US/EN/contents/terms-of-transportation-and-notification
AIR EUROPA LINEAS AEREAS, S.A. |996| www.aireuropa.com/en/flights/conditions
BIMAN BANGLADESH AIRLINES LIMITED |997| www.biman-airlines.com/images-cms/files/General-Terms-Conditions2.pdf
AIR CHINA LIMITED |999| www.airchina.com.cn/www/en/html/index/general_conditions_o/general_passenger/1006/
TOTAL NUMBER OF AIRLINES: 162
Trains Terms and conditions
NORRTÅG www.norrtag.se/faq/
INLANDSBANAN res.inlandsbanan.se/kundservice/resevillkor
SAGARAIL sagarail.se/resevillkor/
UL www.ul.se/globalassets/pdf/ul-allmanna-kop-o-resevillkor-29aug-2019.pdf
KUSTPILEN www.ostgotatrafiken.se/sa-reser-du-med-oss/infor-resan/resevillkor/
SNÄLLTÅGET www.snalltaget.se/upload/snalltaget/PDF-filer/Allm%C3%A4nna%20villkor_2017-06-20.pdf
SKÅNETRAFIKEN www.skanetrafiken.se/sa-reser-du-med-oss/villkor/
BLÅTÅGET www.blataget.com/sv/customersupport/
MTR EXPRESS mtrexpress.travel/sv/villkor
ARLANDA EXPRESS www.arlandaexpress.se/resevillkor.aspx
VY ELLER TÅGKOMPANIET www.tagkompaniet.se/faq/
KALMAR LÄNSTRAFIK www.kalmarlanstrafik.se/reseinformation/resevillkor/
ÖRESUNDSTÅG www.oresundstag.se/globalassets/resevillkor/old/resevillkor-9-december-2018.pdf
SJ www.sj.se/sv/reseinfo/resevillkor.html
BERGKVARABUSS www.bergkvarabuss.se/sv/resevillkor
YBUSS www.ybuss.se/kundservice/resevillkor/
NETTBUSS www.nettbuss.se/kundservice/resevillkor/
BLÅKLINTS BUSS boka.blaklintsbuss.se/villkorexpressbuss/
HÄRJEDALINGEN harjedalingen.se/http_boka.harjedalingen.se/
TAPANIS BUSS tapanis.se/resevillkor/
SL sl.se/sv/kundservice/
VÄSTTRAFIK www.vasttrafik.se/biljetter/mer-om-biljetter/kop-och-resevillkor/?_t_id=esPM-91brMWPBsrbvR72Kw%3d%3d&_t_uuid=G2bSXGfcQ1WmCLtKUJtl3g&_t_q=RESEVILLKOR&_t_tags=language%3asv%2csiteid%3a8577a32a-6ea9-4f95-b65a-8a55993bf525%2candquerymatch&_t_hit.id=EPiServer_Find_Framework_BestBets_ExternalUrlBestBet/AW_pBocsVI0qBsCFTIjl&_t_hit.pos=1