These General Terms and Conditions (“General Terms and Conditions“) shall apply to the purchase at www.dibtravel.com and other websites and applications on “Search Page” which belong to DIB Services AB, Slöjdgatan 9, 111 57 Stockholm, org.no.559036-8758, “DIB“. DIB Travel is a branch of company DIB Services AB.
DESCRIPTION OF SERVICES PROVIDED BY DIB
DIB is an IATA registered travel agency located in Sweden, who created an innovative, proprietary platform that allows companies of all sizes and individuals to optimize time and money managing business travel on their own. DIB has concluded contracts with a certain number of hotels to be able to provide booking of hotel rooms for Users as an intermediary. DIB uses a certain algorithm for calculation of the proposed price. Through this algorithm, and based on the supply and demand, DIB can calculate the optimal balanced price. The purpose of the Service is to enable the User to book a hotel room at prices which are, as a rule, lower than the prices offered in the free market. Therefore the prices offered are very competitive. Based on the criteria specified by the User on the Search Page, DIB will send an electronic enquiry to the hotels with which it has concluded contracts. Thus, the User has, through DIB, given a legally binding offer (“Offer“) which is then forwarded by DIB to the hotels with which it has concluded contracts. DIB also provides airline tickets, train tickets and Add-on Services.
These General Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions also set out the terms on which the Travel Service Providers agree to provide the Services to you.
The Services made available by DIB and Third Party Providers via this Website can only be used by customers “User/Users” who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance.
Users undertake to fulfil the obligations contained within these General Terms and Conditions. The agreement between Users and the applicable Travel Service Provider comes into force as soon as DIB provides written confirmation of a booking to User with the Booking Confirmation.
DIB operates the Website which acts as an interface between you and the various Travel Service Providers offering the Services. When you make a booking for a Service using the Website, you will be entering into a contract with the relevant Travel Service Providers for that Service.
These General Terms and Conditions apply to the offering and providing of Services via this Website and shall incorporate any applicable Rules and Restrictions which are made available to the User before any booking is completed and which the User also accepts at the moment that a booking is actually placed. It is the User’s responsibility to familiarize himself/herself with these General Terms and Conditions and applicable Rules and Restrictions.
Specific accommodation, car or activity Third Party Provider Rules and Restrictions are provided prior to making a booking.
The General Terms and Conditions can be changed by DIB and the Rules and Restrictions can be changed by the Travel Service Provider at any time without prior notice, although such changes will not apply to bookings that have already been accepted by DIB on behalf of the applicable Travel Service Providers concerned.
It is therefore essential that the User reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force and for future reference when making a booking.
The User must be at least 18 years old, be legally authorized to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.
The Lead User is the person who is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.
The Lead User agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances including where personal details do not correspond with those shown on the passports of those travelling under the booking. All irregularities must be reported to DIB on the same day, otherwise the most restrictive conditions may apply.
The Lead User is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The User guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.
DIB aims to provide very competitive prices. However, DIB can’t provide any guarantee that Services will not be offered at a reduced price or determine the prices which, among other things, vary depending on the supply and demand.
Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing Users access to the Services offered by DIB and the Third Party Providers or to the other functionalities of the Website.
By signing up with DIB Travel, companies have the option to provide information about travel policies assigned to employees in order to control their travel spend.
When the travel manager or a company employee searches for a trip, our system, based on algorithm, displays available results. When a company employee tries to book available hotel, plane ticket or train, which are out of travel policy, the system will send approval email to company administrator to approve expenses for that particular trip.
The system allows the company administrator or employee to pay for booked travel according to methods of payment available on company profile on platform and defined via contract between the Employer and DIB.
An order for train ticket or plane ticket will be processed and DIB will forward booking confirmation.
In case of cancellation, modification or no-show, if applicable, DIB will refund to the User the corresponding amount less any cost applied by service provider according to agreed cancelation rules and policies on the time of the User’s booking..
To be able to facilitate rebooking, amendments, cancelling and other actions on behalf of the User the User shall at all-time admit DIB at its own discretion to access the User’s account and make the actions necessary to fulfil the User’s request from time to time.
The Employer may provide DIB with its applicable travel policies (“Corporate Travel Policies”). We will assist your Employer to apply the terms and conditions of its Corporate Travel Policies when transacting business with you. If you have any questions regarding the rules and regulations of your Corporate Travel Policy, please contact your Employer directly for clarification.
Employer is responsible for ensuring that any travel purchases through DIB Travel are made in accordance with its travel procedures and guidelines (including in cases where the Corporate Travel Site offers travel policy control features) and for resolving any disputes with its employees and agents related thereto. DIB is not responsible for any travel purchases made hereunder in violation of Employer’s travel procedures or guidelines.
Employer will be responsible for any debit memo charges or penalty fees assessed by any third party related to Employer’s travel purchases or activities hereunder (e.g., back-to-back ticketing, etc), as well as any costs, damages, or amounts arising from or related to Employer’s negotiated air contracts, except to the extent that such charges or fees or costs, damages or amounts assessed against DIB for which it is responsible in accordance with the invoice procedures above.
Companies signed up with DIB Travel are allowed to post group travel request.
Upon User’s acceptance of offer, terms and conditions, payment plan and cancellation policy specified for exact travel, DIB is providing booking confirmation.
In case of cancellation, modification or no-show, DIB will refund to the Employer the corresponding amount depending on previously agreed payment plan and cancellation policy.
Fees and Payment
The Employer shall pay to DIB on demand all costs, fees, taxes etc as invoiced by DIB to the Employer in respect of any Services provided in accordance with the payment terms set out in such invoice or otherwise agreed by DIB.
DIB reserves the right to request advance payment for Services.
Services which are not ticketed/confirmed at the time of booking may incur a higher fee than that given at the time of booking. Until the booking is confirmed and committed to by the User the price cannot be guaranteed and is subject to change.
DIB may charge a booking fee or receive commission from bookings for Services.
Credit account facilities
If credit account facilities have been made available by DIB to the Employer then all sums due by the Employer to DIB shall be payable as set out in paragraph v) below.
Airline tickets may be offered separately or as part of a Linked Travel Arrangement and, whether booked separately or as part of a Package Holiday, are subject to the applicable Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Third Party Providers as well as the provisions of this Article 1.3.
The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes. The Rules and Restrictions of the Third Party Providers of air transport services are made available prior to making a booking and the specific terms of the relevant Third Party Provider can be reviewed here.
Any money paid to an authorized agent of DIB in respect of an DIB flight-inclusive Linked Travel Arrangement is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to DIB for so long as DIB does not fail financially. If DIB does fail financially, any money held at that time by the agent or subsequently accepted from the User by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to DIB.
If DIB receives payment on behalf of the Third Party Provider from the User for a booking of standalone air transport services, DIB acts as agent of the Third Party Provider of the relevant air transport services. This means the User’s contract for the air transport services is between the User and the Third Party Provider of the relevant air transport services. The Rules and Restrictions of Third Party Providers of air transport services can be reviewed here.
Prices and fees for some low-cost flights originating outside of Sweden may be in another currency (e.g. EUR), which we will provide an estimate for in SEK. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-SEK transaction fee charged by your card issuer to process the transaction. DIB is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.
You may not book airline tickets individually for more than 8 travelers online for air transport at the same dates. If we determine that you have booked more than 8 travelers in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit may be forfeited. If you wish to book 9 or more air tickets, you must select a group booking on the air travel search box and contact the group sales department by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.
In accordance with EU regulations, details of air carriers that are subject to an operating ban within the European Community are available at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm.
The User is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the User acknowledges and agrees that:
The Rules and Restrictions of Third Party Providers of air transport services are made available prior to making a booking and can be re-viewed here.
For further guidance on preparing for a flight please refer to DIB’s online Travel Support resources support@dibtravel.com
DIB may offer Users the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.
Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a User to make changes to the other flight, the User will be responsible for any fees incurred for making changes to the unaffected flight.
International Travel: you are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. DIB has no special knowledge regarding foreign entry requirements or travel documents. We urge Users to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
You may find information about these issues here: https://www.regeringen.se/uds-reseinformation/.
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Online medical advice for travellers can be found at the Department of Health’s website currently located at www.1177.se Otherwise, for medical advice regarding your journey, please contact your doctor.
Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board. For more information, see the International Civil Aviation Authority’s website.
For Swedish citizens a valid 5-year passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a User’s passport is valid for a minimum period after the User enters that country, typically 6 months. If a User’s passport is in its final year of validity, the User is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the User may not be able to travel and insurance may be invalid. If, after booking a holiday/Service but before travelling, any member of the User’s party changes their name, e.g. as a result of getting married, User must notify customer services by calling DIB Travel Support +46108887062 or send an e-mail to support@dibtravel.com
Swedish citizens are advised to consult the Swedish Police (Passport Service) for additional information on passport requirements (http://www.polisen.se/sv/Service/Pass-och-id-kort/). For information on visa requirements, Users are advised to contact the embassy of the country they propose to visit. Non-Swedish citizens are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to Sweden).
Please note: It can often take some time to obtain a visa so Users are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. DIB urges Users to review any travel prohibitions, warnings, announcements and advisories issued by The Ministry for Foreign Affairs (Sw Utrikesdepartementet) prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found from the following sources:
Website: http://www.regeringen.se/sb/d/9326
Telephone number: +46 (0)8-405 10 00
Email – utrikesdepartementet.registrator@regeringskansliet.se
BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, DIB DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK.
USA Visa Waiver Program and ESTA: All Users wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorization to travel using the Electronic System for Travel Authorization (ESTA). Please allow sufficient time (at least 72 hours before departure) when making an ESTA application. For further information please visit the US Department of Homeland Security’s website at https://esta.cbp.dhs.gov
A number of governments are introducing new requirements for air carriers to provide personal information about all travelers on their aircraft. The data will be collected either at the airport when a User checks in or in some circumstances when the User makes his/her booking. Accordingly, the User is advised to allow extra time to check in for his/her flight.
The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fueling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and in Users’ Booking Confirmations.
Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger’s age.
Air miles and vouchers from loyalty programs may not be used when booking flights through the Website.
If the User has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.
The User is reminded that an airlines’ liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline’s own Rules and Restrictions, including their conditions of carriage.
All tickets sold on DIB platform are e-tickets, which is a paperless way to book flights. Once User have made booking, it is stored electronically in the airline reservation system. DIB will send to User a booking confirmation email and then a separate e-ticket will follow.
An electronic ticket is a ticket with no physical form. When using this type of ticket, the User must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The User must strictly observe the times for checking in.
Replacement passengers for flights may not be put forward, although where the User may have the right to transfer a Linked Travel Arrangement to another person, DIB will seek to do so, but note that, depending on the applicable Rules and Restrictions, this may amount to a flight cancellation and rebooking (with a 100% cancellation charge).
Users are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the User for the flight and will appear as the merchant on the User’s credit card or bank statement. Payment may also be charged by other Third Party Providers for the Services booked however the total amount charged will not exceed the total price of the Services.
If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at an User’s stop-over or destination point, or causes an User to miss a connecting flight on which an User holds a reservation, the User may be entitled to certain remedies from the airline under Regulation (EC) 261/2004.
Accommodation may be offered separately or as part of a Linked Travel Arrangement (see Article 1.7). With the exception of accommodation for which “pay later/pay at property” applies (see Article 1.4.7 below), all accommodation is made available by DIB (whether booked separately or as part of a Package Holiday), under Articles 1.4, 1.7 and the applicable Rules and Restrictions relating to the accommodation which will be made available before booking. The applicable Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the applicable Third Party Provider.
DIB’s assignment is based on the information supplied by the Provider. DIB shall bear no responsibility for possible errors. The Provider shall be obliged to provide accurate, complete and truthful information. The platform made available by DIB should not be regarded as a recommendation or certificate of quality, service level, characteristics or ranking (based on stars) of a certain Provider (or its facilities, premises, products or services).
All possible requests for indemnification related to the provided hotel services shall be sent to the Provider.
DIB provides no guarantee to the User that booking will be provided at the hotel. DIB shall use its best efforts to provide the hotel room in accordance with the requirements indicated by the User. Whether DIB shall succeed in that depends on the set of factors, including occupancy and suitability of the hotel and the User’s requirements while booking the hotel. The offer of hotels can vary from time to time.
The User is acquainted with the fact that the information about the hotel shall only be received when the Provider has accepted the Offer. Geographic location of the hotel can be in the entire geographic area indicated by the User on the Search Page. This means that, for example, if the User has indicated that the hotel should be located in Malmö, the hotel can be located in the entire municipality of Malmö.
Through the User’s account in the Application Search, the User concludes a legally binding Contract with the hotel, for which DIB acts as an intermediary. To be able to use the bidding services, the User is required to register a user account in the Search Page (“User Account“).
Through the Search Page, DIB provides the following bidding service, hereinafter “Bidding“.
DIB has concluded bidding contracts with a certain number of hotels in booking of hotel rooms for customers. DIB uses a certain algorithm for calculation of the proposed price. Through this algorithm, and based on the supply and demand, DIB can calculate the optimal balanced price. The purpose of the Bidding is to enable the User to book a hotel room at prices which are, as a rule, lower than the prices offered in the free market. Therefore the prices offered are very competitive.
In the form on Search Page, among other things, the User should enter the following: maximum price the user is willing to pay, geographic location of the hotel, hotel categorization (number of stars), as well as other criteria provided in the Search Page, which the User requests from the hotel he/she wants to book. Based on the criteria specified by the User on the Search Page, DIB will send an electronic enquiry to the hotels with which it has concluded contracts. Thus, the User has, through DIB, given a legally binding offer (“Offer“) which is then forwarded by DIB to the hotels with which it has concluded bidding contracts.
From the moment when the User has placed the Offer, DIB has 48 hours to find the hotel, based on the criteria indicated by the User while making the Offer, which will then accept the Offer and issue a booking confirmation (“Confirmation“). Once the hotel has accepted the Offer, it may not be revoked by the User. From the moment when the hotel has issued a booking Confirmation, it shall be deemed that a legally binding contract has been concluded between the User and the Provider (“Contract“). From the moment of submission of the Offer to the moment of conclusion of the Contract, DIB shall not contact the User, all until the contract has been concluded.
Upon the conclusion of the Contract, the User has agreed that the Provider or DIB can send an email message to the User. The user shall not be entitled to resell the information or bookings received through DIB.
Reservation modification is not possible. In case of reservation cancellation or no-show, a charge of 100% will be applied.
When the Provider accepts the Offer and concludes the Contract with the User, the amount which corresponds to the cost of stay at the hotel shall be paid from the User account.
Provider’s information that the User has checked out shall be accepted. However, if it has been proved that the Provider failed to provide the hotel room, no payment shall be made to the Provider. The User shall be obliged to prove that no hotel room has been provided to him/her. If the hotel room has been provided which, based on the User’s opinion, fails to meet the requirements specified by the User while completing the booking, the payment shall nevertheless be made to the Provider. In this case, DIB shall inform the User that he/she can state possible claims against the Provider with regard to the hotel service.
All until the hotel has issued the Booking Confirmation, the User shall be entitled to withdraw the offer and to request a refund of the full amount reserved in the User Account. The right to cancellation of offer and the right to refund shall expire at the moment when the hotel has accepted the Offer, which means that the Contract has been concluded.
Withdrawal of Offer shall be made on the Search Page. DIB shall not be responsible for any delays, interrupted connection, technical or Internet problems, regardless of their nature, even in cases when this is related to the computers and technical systems owned by DIB.
Only after the conclusion of the Contract on Hotel Accommodation shall the User be informed about the hotel with which the User has entered into a Contractual Relationship. By placing the Offer the User accepts that DIB or Provider can send an email to the User containing the information on the hotel subject to DIB mediation.
By conclusion of the Contract related to the hotel room the User shall be bound by the general terms and conditions of the hotel. The User shall be obliged to get acquainted with the General Terms and Conditions applied by the hotel from time to time.
If the contractual provisions of the Provider are contrary to the General Terms and Conditions referred to in this Contract, the General Terms and Conditions referred to in this Contract shall apply.
Subject to Article 1.4.7, any pre-paid “pay now” accommodation bookings will require that the Lead User’s credit card is charged for the full payment upon reservation. Other accommodation bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the property during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls.
If a User does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Lead User must confirm the reservation changes with DIB no later than the original date of check-in to prevent cancellation of the whole reservation. If the Lead User does not confirm the reservation changes with DIB the whole reservation may be cancelled and refunds will only be due to the User in line with the applicable Rules and Restrictions as notified in the booking process.
Any User who does not cancel or change their reservation before the cancellation policy period applicable to the property (which can vary by property and is set out in the booking process) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the reservation. Users should note that some properties do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the property reservation.
You may not book more than 8 rooms online for the same hotel for the same stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit may be forfeited. If you wish to book 9 or more rooms, you must select 9+ from the “Rooms” drop down on the accommodation search box and contact the group sales department by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.
The User is reminded that, in general, rooms are only available from 15:00 and have to be vacated by 11:00, irrespective of the time of arrival or departure or the means of transport used.
Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.
The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in Sweden. This classification is provided only as an indication. Users should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.
It is possible that, from time to time, for various reasons (for example a property is overbooked due to connectivity issues with the property or a property is closed due to reasons not being Force Majeure) a booking is cancelled or amended by the Third Party Provider of the accommodation or DIB. Should such events occur, DIB will make all reasonable efforts to notify the User of this as soon as possible and where possible will offer alternative accommodation in a property in at least the same star classification with similar services. If this offer is not taken by the User, DIB will ensure that all monies paid in respect of the booking are refunded. If appropriate, for example where a technical issue on the part of DIB has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the User, DIB will also pay reasonable compensation to the User. If your accommodation booking is a part of a Linked Travel Arrangement, you may also have other rights (see Article 1.7).
It is possible that, from time to time particular activities offered by the Third Party Providers that are shown in the description of the accommodation on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the Third Party Provider’s reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.
Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Third Party Providers.
If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the accommodation package. Accommodation which includes main meals generally commences with dinner on the day of arrival at the property and terminates with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.
The User is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the User will bear the cost of buying it himself / herself.
Parents are advised to bring special food for their baby with them, as this is not always available locally.
The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally have to be paid locally. The User is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.
With certain properties, when booking via the Website the User may be presented with the payment option to “pay now” or to “pay later”/ pay at the property. If the User selects the “pay now” payment option, the Service is made available by DIB to the User and DIB will charge the amount to their credit card in Swedish crowns (“SEK”) immediately. If the User selects “pay later/pay at property “, details of how and when payment will be made will be shown during the reservation process (including whether any deposits are required and the payment schedule in relation to this) and the property will charge the User’s credit card in local currency. Where the “pay later/pay at property” option has been selected for a stand-alone accommodation booking, the Third Party Provider makes the Service available to the User directly. The User will enter into a contract with the Third Party Provider. For these transactions, DIB and its affiliates will act as an intermediary between you and the Third Party Provider (but not as a payment intermediary), transmitting the details of your reservation to the relevant Third Party Provider and sending you a confirmation email for and on behalf of the Third Party Provider.
Accommodation bookings will require bank card or credit card details to secure the reservation and cards may be validated or pre-authorized.
In addition to any other taxes and fees payable by the User as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the User chooses. Please note that some properties may require a deposit which may or may not be refundable (please see the applicable Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee. DIB vouchers may only be applied to “pay online now” bookings.
Some hotel suppliers may require traveler to present a credit card, debit card, or cash deposit upon check in to cover additional expenses incurred during traveler’s stay. Such deposit is unrelated to any payment received by DIB for hotel booking. DIB is not liable for any costs incurred due to relocation.
Complaints and claims related to possible omissions during the stay at the hotel should be sent to the hotel. DIB hereby refers to the Travel Service Provider’s contractual conditions applicable at the time.
DIB acts solely as an agent for a booking of rail transport services. This means the User’s contract for the rail transport services is between the User and the Third Party Provider of the relevant rail transport service, and DIB is not responsible for any delays, cancellations or disruptions to your rail transport service. DIB is neither the payment intermediary for a booking of rail transport services.
Rail transport services are only offered separately and directly by the relevant Third Party Provider and not as part of a Linked Travel Arrangement and are subject to the Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Third Party Provider and the provisions set out here under this Article 1.5. The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes.
The Rules and Restrictions of Third Party Providers of rail transport services are made available prior to making a booking, and the train operating companies’ terms and conditions can be found on their websites as listed here and the National Rail Conditions of Travel can be found here. In the case of the booking of rail tickets, these General Terms and Conditions and the User’s booking are also subject to the specific terms of DIB’s rail booking service supplier, , which can be found [here] [].
The User is responsible for complying with the instructions of the Third Party Provider of rail transport services, in particular with respect to train times. In particular, the User acknowledges and agrees that:
DIB may offer User the opportunity to book a combination of two single tickets instead of a return ticket. Combined single tickets may provide a greater choice of journeys, are often cheaper and can be combined with tickets from the same train operator or different train operators.
Unlike return tickets, each single ticket is subject to its own rules, restrictions, and fees. If one of these journeys is affected by a change (e.g. cancellation or rescheduling) that causes a User to make changes to the tickets for other parts of their journey, the User will be responsible for any fees incurred for making changes to the unaffected journey.
The journey routes offered may include special fares which offer the lowest price, but do not necessarily take the most direct route. Some itineraries require a change of train or station en-route and some itineraries require part of a journey to be taken via other modes of transport such as the underground, bus or taxi – bookings and tickets for which are not available through the Website and are the responsibility of the User. A journey that is described as direct is one where there is no need to change train or station during the journey, however, stops may be made en-route at stations to let passengers on and/or off. Details of any changes will be given during the booking process and are clearly identified both on the Website and as part of a User’s Booking Confirmation.
In some countries most, but not all, rail tickets for children under 16 years, students and for pensioners with a rail card are eligible for a discount. These discounts depend on the train operating company, the journey concerned, the availability of seats and the passenger’s age.
Children under five years of age may travel free of charge with a passenger holding a rail ticket.
If the User has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.
The liability of Third Party Providers providing rail transport services or rail booking services is normally limited by national law, EU legislation or by their own Rules and Restrictions or terms and conditions.
The ‘Liability Disclaimer’ sections of DIB’s rail booking service supplier, SJ, and the Swedish Rail Carriage Act (2018:181); Regulation (EC) No. 1371/2007 on rights and obligations of rail passengers (the “Rail Passengers Rights Regulation”), including the Convention concerning International Carriage by Rail (COTIF) with Uniform rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV), the Public Carriage (Passengers’ Rights) Act (2015:953); and General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR), contain specific provisions in relation to liability limitations. We advise that you read these provisions. The specific terms of DIB’s rail booking service supplier, SJ, can be found [here] [www.sj.se/terms and conditions of travel].
Prices are shown in SEK. DIB’s rail booking service supplierwill charge the user for the train ticket on behalf of the Third Party Provider and the booking service supplier or “DIB” will appear on the User’s credit card or bank statement. The amenities page on the rail Website specifies the amenities that may be included in the price or that may be available but subject to an additional charge.
Any DIB booking fee and the relevant rail Third Party Provider’s payment processing and ticket delivery fees, which are identified to the User during the booking process, are non-refundable.
In some countrieswhere a User cancels their train ticket or they choose not to use a ticket to make all or part of their journey, they may be entitled to a refund (less any booking fees, ticket delivery fees, payment processing charges and an administrative charge per ticket and per person – noting that one journey may be comprised of 1 or more tickets).
Please note that some tickets are not refundable, such as advance fares.
Where DIB has reason to be believe that fraud is involved it will not be obliged to process a change, cancellation or refund that a User requests.
For rail, cancellations or changes can be made online or by calling DIB Travel SupportTravel Support +46108887062.
In some countries where the User experiences delays or cancellations to their rail travel the User may be entitled to a refund or compensation.
Compensation is paid in accordance with the Third Party Provider’s General Terms and Conditions of Travel and the compensation arrangements of the train operating company that the User travelled on, and further information can be found on the National Rail Enquiries website [here].
To claim a refund (less any booking fees, ticket delivery fees and payment processing charges) in the case of delay or cancellation, the User should cancel their ticket online or by calling DIB Travel Support +46108887062. In this case a claim for a refund must be made within 28 days of the expiry of the rail ticket.
The carriage of luggage, animals and cycles is subject to the applicable Rules and Restrictions. In the some countries an User will usually be permitted a single item of hand luggage and 2 items of larger luggage, with any additional or larger items being subject to an additional charge. Train operating companies generally permit cycles to be conveyed in the train with exception of certain routes, times of day and/or days of the week, and some domestic animals may be permitted to travel with Users. Further information on the carriage of cycles can be found on the national rail’s website here and further information on the carriage of luggage and animals can be found [here].
In some countries if an User is disabled or has reduced mobility and they require assistance with their rail journey then they should contact the train operating company on which they will be travelling at least 24 hours before they are due to travel to request such assistance, and further information can be found [here].
Destination Services may be offered as part of a Linked Travel Arrangement through DIB or separately by the relevant Travel Service Provider. These Services are subject to these General Terms and Conditions and the Rules and Restrictions of the Third Party Provider offering the Destination Services. Destination Services are not usually transferable, nor eligible for refunds or changes unless cancelled by the Third Party Provider or unless booked as part of a Linked Travel Arrangement and such rights arise under Article 1.7.
It is possible that, occasionally, Destination Services offered by the Third Party Providers on the Website are cancelled for reasons such as weather conditions, reasons beyond the reasonable control of the Third Party Provider, out-of-season stays, or if the required number of participants for the activity is not achieved. In these circumstances, Users should refer to the applicable Rules and Restrictions in relation to refunds.
A Package and Linked Travel Arrangement are as defined in the Package Travel Regulations [Länk] (https://eur-lex.europa.eu/legal-content/EN/NIM/?uri=CELEX:32015L2302). In general terms, a Package Travel Arrangement exists when you make a single booking which includes a combination of at least two of the following travel services: (a) air transport; (b) accommodation; (c) car hire; and (d) certain destination services. Please note that rail transport can only be booked on a standalone basis – it is not possible to book this as part of a Package Travel Arrangement on the Website. Your Booking Confirmation will confirm what is included in your Package Travel Arrangement.
Package Travel Arrangements shown on the Website are made available by DIB (which shall be referred to as “DIB” or “We” in this Article). The Package Travel Arrangement provided by DIB are subject to the terms and conditions in this Article and the applicable Rules and Restrictions of the Third Party Providers of the travel services which make up the Package Travel Arrangement (eg. the airline or accommodation supplier). Users must read the terms and conditions of this Article and the applicable Rules and Restrictions before booking. If there is any inconsistency between the terms of this Article and the applicable Rules and Restrictions, the applicable Rules and Restrictions shall prevail.
All bookings for Package Travel Arrangements are subject to availability at the time of booking. Acceptance by DIB of reservations made by the User will depend on availability of the Package Travel Arrangements. DIB do not have to give reasons for refusing to accept a reservation.
DIB can’t guarantee that any of the Package Travel Arrangement s we advertise will still be available at the time of booking. We will inform you as soon as possible after you place a booking if, for any reason, the Package Travel Arrangement you have sought to book is not available.
A contract will only come into existence between you and DIB when you have paid the price payable on booking and we have issued a Booking Confirmation to you. Acceptance by DIB is formalized by sending a Booking Confirmation e-mail to the Lead User within 24 hours of a booking being placed by the Lead User. No amount will be charged to the User until the time of confirmation of the availability of the Service.
We advertise a large number of Package Travel Arrangements and we try hard to ensure that the advertised price is always accurate. Despite DIB’s best efforts, some of the Services listed on the Website may be incorrectly priced.
DIB EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE.
We will normally verify prices at the time of booking. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do.
DIB are under no obligation to supply you with a Package Travel Arrangement which is incorrectly priced, even after we have issued the Booking Confirmation, if the error should reasonably have been apparent to you. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do.
DIB may in some cases levy a booking fee in relation to some flight transactions made on the User’s behalf. The User will be notified of all applicable charges at the time of booking.
DIB may change the price of your Package Travel Arrangement after we have issued the Booking Confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties (other than DIB/Third Party Providers), including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the Package Holiday. DIB shall only be able to change the price in this way if it notifies you of any price increase at least 20 days before the start of your Package Holiday, together with a calculation and an explanation for this change.
If the price of your Package Travel Arrangement is increased by more than 8% of its total price, then you may:
We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. If you do not confirm within this timeframe, then we shall send a reminder to you, following which we shall be entitled to terminate the Package Travel Arrangement and provide you with a refund.
If you decide to reject the price increase and terminate your Package Travel Arrangement with a full refund, you may also be entitled to compensation in accordance with Article 1.7.8 below.
You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your Package Travel Arrangement, although DIB will be entitled to deduct its administrative expenses of this process.
The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in SEK.
The User should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc), which have to be paid locally. The User is exclusively responsible for paying such additional taxes.
Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the Booking Confirmation.
If DIB and/or the Third Party Provider becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the User shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.
Requests by the User for cancelling or changing a trip must be submitted by telephone by calling DIB Travel Support +46108887062 (Calls to this number cost the same as calls to local rate numbers), online by accessing the Itineraries section of the Website, by e-mail [**]@[**] or by chat through the Website. Such requests will be dealt with on behalf of DIB and the Third Party Providers concerned.
In the event of cancellation of the Package Travel Arrangement booking by the User, DIB and the Third Party Provider can require compensation to cover the costs of the travel arrangements already made. In addition to this, a standard cancellation charge may be made by the Third Party Providers of each element of the Package Travel Arrangement in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking.
In addition to the cancellation right set out above, you shall have the right to cancel your booking before the start of the Package Travel Arrangement without paying any cancellation charge in the event of Force Majeure occurring at the place of destination or its immediate vicinity, if we have confirmed to you that the event will significantly affect the performance of the Package Travel Arrangement, or will significantly affect the carriage of passengers to the destination. If you cancel in this circumstance, we shall provide you with a full refund of any payments made in relation to your booking but you will not be entitled to compensation or any of the rights set out in Article 1.7.8 below.
If the User does not present himself / herself at the departure of the trip and/or fails to use some or all of the Services booked, refunds will only be awarded to the User in line with the applicable Rules and Restrictions as notified in the booking process. The applicable Rules and Restrictions of air transport services are made available prior to making a booking and can be re-viewed [here], [Länk]. Specific accommodation Rules and Restrictions are provided prior to making a booking.
Please note that Package and Linked Travel Arrangements are subject to the applicable Rules and Restrictions and separate cancellation charges imposed by the Third Party Provider may apply.
If after making the booking an User wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Lead User should call DIB Travel Support +46108887062 or access the Website.
Neither DIB, nor any Third Party Provider have a legal obligation to make such changes but they may, at their sole discretion, try to accommodate your request. Please understand that it is often not possible to do so as changes may depend on availability and the applicable Rules and Restrictions. Also, a fee may be imposed by the applicable Third Party Provider in the event of a change to a booking – please refer to the applicable Rules and Restrictions notified in the booking process for more details.
If we agree to make a change, you agree to pay an administration charge in making your required change plus any costs which are imposed by the Third Party Provider for making the change. This could be substantial and such costs tend to increase the closer to the departure date that the change is made. For instance, certain elements of the Linked Travel Arrangement (e.g. a flight) may incur a 100% cancellation charge.
You may transfer your Package Travel Arrangement to another person who satisfies all the conditions applicable to the Package Travel Arrangement, subject to you and the other person accepting that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. We shall notify you of these costs upon receipt of your request to transfer. You will need to give us reasonable notice of this change so that we can make the necessary arrangements, but 7 days or more before departure shall be considered to be reasonable. DIB will seek to help with the name transfer but note that where the Package Travel Arrangement includes a flight, depending on the airline’s Rules and Restrictions, this may amount to a flight cancellation and rebooking (with a 100% cancellation charge).
As the arrangements which make up your Package Travel Arrangement are planned many months in advance, from time to time DIB may need to make a change to your Package Travel Arrangement. DIB reserve the right to do so at any time. Most changes are minor changes, however, occasionally DIB will have to notify Users of a significant change which it is constrained to make to the main characteristics of the Package Travel Arrangement, or where it cannot fulfil any of your special requirements which it has accepted.
In the unlikely event that DIB has to make a significant change to your Package Travel Arrangement, we will tell you as soon as reasonably possible. You will then have the option to:
DIB will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the change. If you do not confirm within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the Linked Travel Arrangement and provide you with a refund.
If you decide to reject the proposed change and terminate your Package Travel Arrangement with a full refund, you may also be entitled to compensation in accordance with Article 1.7.8. This will usually be as outlined in the table below, unless the change is as a result of Force Majeure in which case no compensation will be payable.
On rare occasions, DIB may have to cancel your Package Travel Arrangement and it reserves the right to do so. If it has to do so, it will notify you as soon as possible. DIB may (at its discretion) also offer you an alternative Package Travel Arrangement if it is able to do so and inform you of its impact on the price of your booking. If the alternative Package Travel Arrangement is of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.6.9 below. If DIB cannot offer you an alternative, or even if you just prefer, it will provide you with a full refund of any payments made for the Package Travel Arrangement.
You may be entitled to compensation as a result of our cancellation of your Package Travel Arrangement in accordance with Article 1.7.8 below, except where DIB is prevented from providing the Package Travel Arrangement because of Force Majeure in which case no compensation will be payable.
DIB does not itself own or provide any of the Services, facilities or travel arrangements which make up your Package Travel Arrangement. These are provided by Third Party Providers which DIB arranges to provide the facilities or travel arrangements which make up your Package Travel Arrangement. DIB has a legal duty to exercise reasonable skill and care in making the arrangements for the Third Party Providers to provide the facilities and travel arrangements to you. You must tell us immediately of any failure to perform or improper performance of your Package Travel Arrangement (“Failure“). This will give DIB Travel the opportunity to resolve the Failure whilst you are on your holiday. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your only right will be to seek a price reduction or compensation in accordance with Article 1.7.8.
lf a significant proportion of the Services included in your Package Travel Arrangement cannot be provided as agreed in the booking, DIB shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the Package Travel Arrangement. lf the alternative arrangements available are of lower quality, you will be entitled to a price reduction as described in Article 1.7.8 below. You may only reject the alternative arrangements offered to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. lf you do reject the alternative arrangements, or if DIB is not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with Article 1.7.8.
lf a Failure substantially affects the performance of the Package Travel Arrangement, and DIB has failed to remedy it within a reasonable period of time, you may decide to continue with your Package Travel Arrangement or terminate your booking without paying a termination fee. lf you decide to terminate, then if your Package Travel Arrangement included transport to the destination, DIB shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with Article 1.7.8.
lf DIB is unable to ensure your return to your place of departure as agreed in your Package Travel Arrangement because of Force Majeure, it shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. This !imitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the Package Travel Arrangement.
lf a longer period of accommodation than that referred to above is provided for in EU passenger rights legislation (as described in the Package Travel Regulations) concerning your mode of return transport or such legislation does not allow the transport provider to limit its obligations as described above in the event of Unforeseen and Extraordinary Circumstances then the limits set out in such legislation will apply instead.
In making a Package Travel Arrangement available, DIB works with Third Party Providers of travel products such as airlines and accommodation providers but does not control these Third Party Providers. The Services are subject to the applicable Rules and Restrictions of the Third Party Providers. The applicable Rules and Restrictions of air transport services and accommodation services are made available prior to making a booking.
In these General Terms and Conditions, where we refer to Force Majeure , it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken. This may cover, for example, warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the package travel contract. DIB shall rely on the advice of the Ministry for Foreign Affairs (Sw Utrikesdepartementet) as to whether a situation would or would not fall within the category of Force Majeure .
You will be entitled to an appropriate price reduction from DIB for any period during which there is a Failure, unless the Failure is attributable to you.
You shall be entitled to receive appropriate compensation from DIB for any damage you sustain as a result of a Failure except where the Failure is:
(a) attributable to you;
(b) attributable to a third party unconnected with the provision of the Services included in the Package Travel Arrangement and is unforeseeable or unavoidable; or
(c) due to Force Majeure .
DIB shall not be liable to pay compensation to you in connection with your Package Travel Arrangement where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of its Third Party Providers. These same limitations will apply to DIB and in an identical manner as if such limitations applied directly to DIB. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. DIB shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which makeup the Package Travel Arrangement. Please ask us for copies of these international conventions if you would like to see them.
DIB’s liability will also be limited in accordance with the applicable Rules and Restrictions relating to the transportation element of your Package Travel Arrangement and in an identical manner as if such limitations applied directly to DIB.
DIB’s liability to you in connection with your Package Travel Arrangement shall be limited to a maximum of three times the cost of your Travel Arrangement, except in cases involving death, injury or illness where we or the Third Party Providers have caused such damage intentionally or with negligence.
lf you are granted compensation or a price reduction by another party in relation to the same Failure for which you claim compensation or a price reduction from DIB , then it may deduct the compensation or price reduction you receive from the other party from that which is payable by DIB.
Except as set out above, DIB accepts no liability for any claims, losses, expenses, damages or liability for your Package Holiday, except in cases involving death, injury or illness where DIB has caused such damage with negligence.
Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact support@dibtravel.com or call DIB Travel Support +46108887062. Claims should be made in writing, in User’s own interest. The limitation period begins on the day on which the trip should end, based on the contract.
Not all Package Travel Arrangements are suitable for customers with reduced mobility. We recommend you call DIB Travel Support +46108887062 to discuss whether a travel product would be suitable for your particular needs so we can provide support before you complete your Package Travel Arrangement booking.
Add-on Services may be offered as part of a Package Travel Arrangement through DIB or separately by the relevant Travel Service Provider. These Services are subject to these General Terms and Conditions and the Rules and Restrictions of the Third Party Provider offering the Destination Services. Destination Services are not usually transferable, nor eligible for refunds or changes unless cancelled by the Third Party Provider or unless booked as part of a Package Travel Arrangement and such rights arise under Article1.7.
It is possible that, occasionally, Add-on Services offered by the Third Party Providers on the Website are cancelled for reasons such as weather conditions, reasons beyond the reasonable control of the Third Party Provider, out-of-season stays. In these circumstances, Users should refer to the applicable Rules and Restrictions in relation to refunds.
The prices on the Website do not include travel insurance. The User is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and that also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the User’s responsibility to ensure any insurance policy taken out is adequate to cover their requirements.
From time to time, you may be shown certain travel insurance products during the booking path and this may be available for purchase. Details of the insurance provider, relevant key information and terms and conditions will be shown during the booking process.
The price indicated by the User while completing the booking as the maximum price and the cost of stay at the hotel is given inclusive of value added tax.
DIB shall not charge to the User any additional compensation for the Services. Maximum price indicated by the User as the price he/she is willing to pay and the cost of stay at the hotel includes the compensation to be paid to the company DIB (which shall be charged from the hotel by DIB).
User’s payment is processed in Sweden.
Some banks and credit card companies impose fees for international or cross border transaction. Booking international travel maybe considered an international transaction by User`s bank or card company.
The Law on Distance Contracts and Contracts Outside Business Premises, Chapter 2, Article 11, Item 12 (2005:59) fails to provide the right to change of mind during purchase.
The Provider shall not be entitled to cancel the hotel room contracted by the Provider and User.
LINKS TO THIRD-PARTY SITES
This Website may contain hyperlinks to websites operated by parties other than the DIB. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
CURRENCY CONVERTER
If a currency converter is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but DIB, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
The user shall be obliged to ensure the accuracy and completeness of his/her personal data, among others, to indicate the correct e-mail address, telephone number, address and sex/age, passport details. The User can change the data in User Account. If the User has entered incorrect data, DIB shall be entitled to close the User Account with no prior notice. In this case, the User can contact user support at support@dibtravel.com or contact DIB Travel Support +46108887062. Please read more about personal data management and protection in Privacy Policy of DIB.
If the User is not satisfied with the Service (booking service) provided by DIB, complaint can be submitted to the Travel Support of the company DIB at the e-mail address support@dibtravel.com or to the mailing address Slöjdgatan 9, 111 54 Stockholm. All complaints should be submitted no later than 30 days from the date of completed booking.
DIB shall use its best efforts to find the best solution. The complaint related to the Services shall be submitted to the Third Party Provider. If the DIB’s Travel Support believes that the complaint relates to the services provided by the Third Party Provider, and not to the service provided by DIB, it shall notify the User thereof.
If the User (natural person) does not agree with the decision related to the complaint, he/she shall be entitled to address the National Consumer Protection Council (ARN), Box 174, 101 23 Stockholm, Sweden. Complaints can be sent to http://www.arn.se/ or to the EU Commission platform for online dispute resolution (ODR platform), which can be accessed via the following link: http://ec.europa.eu/consumers/odr/.
Unless otherwise provided herein, the software required for the provision of services or the software available on dibtravel.com or used on the platform as well as the intellectual property rights on the platform are the property of DIB.
These General Terms and Conditions shall be subject to the Swedish law.
Any and all disputes arising from these General Terms and Conditions shall be resolved before the Basic Court in Stockholm as the first instance court. Exceptionally, when expressly stipulated by the law, the dispute can be instituted before the court having territorial jurisdiction based on the consumer’s place of residence.
In the event a User has requested adjudication of a dispute with DIB by the Swedish National Board for Consumer Complaints (ARN) or to the EU Commission platform for online dispute resolution regarding a claim for compensation pursuant to these Terms and Conditions or otherwise, and such claim is made within the limitations period for the claim, the parties shall await ARN’s/EU’s decision before bringing any legal proceedings. Where a decision is not issued by ARN/EU until after the claim is barred by the statute of limitations, either party may nonetheless bring a suit within three months from the date of a decision. The other party may only invoke the statute of limitations where a suit is brought after the foregoing deadline.
