Privacy Policy

PRIVACY PROTECTION AND PERSONAL DATA PROCESSING

Privacy Policy shall apply to the use of www.dibtravel.com and other websites and applications of “Search Pages” which belong to DIB Services AB, Slöjdgatan 9, 111 57 Stockholm, org.no.559036-8758, “DIB”. DIB Travel is a branch of the company DIB Services AB.

1 GENERAL RULES OF PERSONAL DATA PROCESSING

1.1 When the User performs booking through DIB, he/she is required to submit certain personal data (name, e-mail address, telephone number, address, sex/age). Those data are stored and used in order to enable the User to book a hotel, for the purpose of communication with the User and, if required, for sending newsletters of DIB.

1.2 DIB records the purchases made by the Buyer so that the Buyer can see an overview of past purchases when logging into the User Account. In addition, DIB uses such data for statistical purposes and in order to improve user experience on the website.

1.3 DIB also uses cookies for collecting the information on visits to the website by the User as described below.

2 PERMITTED MARKETING

2.1 The User agrees to receive newsletters, offers and information on purchases, sale and mediation related to goods and services. This can be performed electronically (ex. via e-mail, sms messages, push notifications through applications) or by telephone and regular mail, and it can be sent by, for example, dibtravel.com and business partners. Therefore, DIB can transfer internally collected User data (name, e-mail address, telephone number, sex, age, area of interest, past purchases and sales, etc.).

2.2 The User can withdraw his/her consent related to marketing at any time by sending an e-mail to info@dibtravel.com.

DISCLOSURE OF PERSONAL DATA

3.1 Personal data of Users shall only be given to the companies such as, for example, business partners, transportation firms, IT suppliers and providers of payment services to DIB and only to the extent required for processing the purchase orders and in order to ensure the undisturbed functioning of websites as well as for mediation services. This means, for example, that personal data of Users shall be transmitted to the hotels with which DIB cooperates.

4 SECURITY

4.1 All personal data communicated by the User to DIB shall be kept in a safe database with dibtravel.com and shall be treated as confidential. When the User purchases through DIB websites, all information related to such transactions are encrypted.

5 INSPECTION, AMENDMENTS AND CLOSURE OF USER ACCOUNT

5.1 The User can, at any time, inspect the registered personal data by accessing his/her User Account. The User can also make possible changes to data. For security reasons the User may not change name or surname. If the User wishes to change his/her name, the User is required to directly contact DIB via e-mail info@dibtravel.com. If the User no longer wishes to be a client of dibtravel.com, he/she can announce that at any time through his/her User Account or via e-mail to info@dibtravel.com.

6 INFORMATION GATHERING AND USAGE

6.1 When you register for Dib Services AB we ask for information such as your name, email address, billing address, or payment information. Members who only sign up for the account are not required to enter any payment details.

6.2 Dib Services AB uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

7 COOKIES

7.1 DIB uses cookies in order to provide the best possible experience to the User during the visit to the Search Page. Cookies are small textual files stored in the hard disk of a computer, smartphone or other IT equipment. This enables recognition of the computer / IP address and collection of information on visited websites and used functionalities.

7.2 If the User does not want to use cookies, cookies can be disabled in the browser. Please note that in this case certain services and functionalities cannot be used for reason that they use cookies for memorizing your activities.

7.3 DIB uses cookies to provide better experience on the website, to memorise the User’s activities during the use of DIB’s website and for ongoing improvement of the content and functions of the website. DIB also uses cookies in order to make the marketing suitable for its needs and for statistical data on the use of the website.

7.4 Some cookies are deleted when the browser is closed, while others are kept for a longer period of time.

7.5 DIB also uses independent cookies, i.e. those set by others. Those are, for example, the companies which help us estimate, analyse and create our offers, advertisements and contents.

8 DATA STORAGE

8.1 Dib Services AB uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Dib services. Although Dib Services AB owns the code, databases, and all rights to the Dib Services AB application, you retain all rights to your data.

9 EU AND SWISS

9.1 If you choose to provide Dib Services AB with your information, you consent to the transfer and storage of that information on our servers located in Germany.

9.2 For European Union and Swiss residents, any questions or concerns regarding the use or disclosure of your information should be directed to Dib Services AB by sending an email to info@dibtravel.com . We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of your information in accordance with this Privacy Policy. For complaints that cannot be resolved, and consistent with the Safe Harbor Enforcement Principle, we have committed to cooperate with data protection authorities located within Switzerland or the European Union (or their authorized representatives).

10 GENERAL DATA PROTECTION REGULATION (GDPR)

10.1 If you are located in the European Union, you are entitled to the following rights with regard to your personal information and data:

10.1.1 Right of access to your personal data, to know what information about you we hold

10.1.2 Right to correct any incorrect or incomplete personal data about yourself that we hold

10.1.3 Right to restrict/suspend our processing of your personal data

10.1.4 Right to complain to a supervisory authority if you believe your privacy rights are being violated

10.1.5 Additional rights that may apply to you in certain instances:

10.1.5.1 Right of data portability (if our processing is based on consent and automated means)

10.1.5.2 Right to withdraw consent at any time (if processing is based on consent)

10.1.5.3 Right to object to processing (if processing is based on legitimate interests)

10.1.5.4 Right to object to processing of personal data for direct marketing purposes

10.1.5.5 Right of erasure of your personal data from our system (“right to be forgotten”) if certain grounds are met

10.1.5.6 To exercise your privacy rights, you can email us at the address given below in the ‘Questions’ section of this Privacy Policy

11 CHANGES

11.1 Dib Services AB may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Dib Services AB primary account holder account or by placing a prominent notice on our site.

12 CONTACT

12.1 If you need more information or if you have any questions please contact us at info@dibtravel.com.