You can book via any device (desktop, ipad, phone) browser so no need for an app
We know the impact travels have on our environment and make sure to do all we can to address this. Carbon receipts and climate compensation are just two things we enable to make sure companies travel smart.
Yes of course. You can book travel and hotels all over the world.
Yes of course. You do this by changing to your desired payment method.
We are all for the receiptless travel so either you pay hotels in advance (through your credit card or using the billing profile option) or else you choose to book in the DIB portal and pay at the hotel. You may have to pay local taxes at hotels in some locations.
The hotel might ask you for a credit card to cover eventual extra expenses (e.g. mini bar, restaurant)
For flights and trains, all taxes are included in the price shown. For hotels, local taxes may be added at check-in.
Yes, but we can’t in all cases guarantee that you will receive points.
For future bookings you can change the guest’s name at the check-out page, just before you do the payment. If needed please contact our support.
Please contact our support and they will be happy to assist you with adding baggage.
You register your account at https://app.dibtravel.com/sign-up
This is probably due to a price change that depends on availability. Please remove the flight from the cart and search for the same flight again. New price will show up and you will be able to complete your booking.
Yes. For some countries flight tickets cannot be issued without this information.
Every purchase you do on the DIB Portal generates a separate email confirmation and you find your bookings in “My Travel” on the portal.
You should not need to pay for the hotel stay twice! DIB travel offers both hotel payments via invoice (in which case you should not have to pay again) and paying at the hotel.
Such a situation will only happen very occasionally. Some of our hotel suppliers may keep a “last room” in their own platform. Reach out to our Travel Support team and see if they can help you!
It is a flight that is marketed by one carrier and operated by another. Codeshare flights are the result of agreements between airlines to sell seats on each other’s flights in order to provide passengers with a wider choice of destinations
It usually happens when you have a codeshare flight. You are always welcome to contact our 24/7 customer support by chat, e-mail or phone
We are saving your money and time by offering you tickets for all world destinations by a few clicks on our portal. You can find several offers from different carriers, sorted by the lowest price and the best connections. In the case of cancelation, delaying, or any other issue your personal agent will help you to find the best solution for your trip without waiting in the endless phone queues.
This is very rare but can occur. Please give us a call or a chat and we will book you the ticket through our support.
On different websites, the first price that appears usually is not the final price. There can always come up with some hidden costs such as taxes and fees or chargable baggage. The too long or too short connection between flights can also affect the price.
Each ticket contains the passenger’s personal data. The ticket can therefore not be used by another person. If the airline provides a service such as a name-change it will be specified in the terms of purchase.
Taxis are booked via our travel support team (chat, email or tel).
Through our platform we monitor your active trips and can at any moment track and inform you if a need would arise.
If you need to cancel your a non-refundable booking please contact our Travel Support.
An incentive program we tailor with you to drive adoption rate and value at your company. Contact us to learn more.
We support all browers except for Internet Explorer / Edge.
Yes, through our Travel Support Team you have access not only to rental cars, but also to most types of transportation.
Yes. We are a IATA licensed travel agency focusing on business travel. We combine a state of the art travel portal with an expert travel support team.
We offer invoices and payment in EUR and SEK.
Questions regarding your billing should be sent to email@example.com.
Yes, in your billing profile enter the email to which you want the pdf invoices sent for scanning.
Language, currency and other important settings can be changed in your “Profile” and we support English, Swedish and Serbian.
You add your loyalty programmes in your Profile.